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For Companies At a Glance
- Tasks: Guide customers through their Dynamics 365 journey, delivering tailored solutions and enhancing workflows.
- Company: Tribal is a leading EdTech company providing innovative software solutions for the global education market.
- Benefits: Enjoy flexible working, health plans, e-learning opportunities, and volunteer days to support your wellbeing.
- Why this job: Join a dynamic team focused on transforming education with cutting-edge technology and impactful solutions.
- Qualifications: Strong technical knowledge of Dynamics 365; experience in customer engagement and presentations is a plus.
- Other info: This remote role requires monthly travel for meetings and training sessions.
The predicted salary is between 36000 - 60000 £ per year.
Eager to take your Dynamics 365 experience into a more consultative role where you can drive innovation in education? This could be the opportunity you’ve been waiting for!
About Tribal
Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.
The Team
Our Dynamics Team specialise in delivering focused solutions built on Microsoft Dynamics 365. With a focus on the education sector, from Higher Education, Further Education and Vocational learning, we help institutions streamline student recruitment, engagement, wellbeing support and business partnerships. The Project Delivery Team is responsible for the planning, execution, and oversight of the successful implementation of Dynamics 365 solutions for our customers. The team ensure that the project is delivered on time, within scope, and aligned with the education institutes objectives.
The Role
As a Professional Services Consultant within the Dynamics Team, you will have the technical know-how and Dynamics understanding to confidently guide customers through every stage of their Dynamics 365 journey, delivering tailored solutions, supporting testing, enhancing workflows with automation, and ensuring systems evolve alongside our customer’s needs. This role offers an excellent opportunity for someone with Dynamics support experience to step into a consultative and implementation-focused position. This is a remote role with the expectation of monthly travel for kick off meetings and face-to-face customer visits/training.
Your responsibilities will include:
- Managing the delivery of tailored Dynamics 365 solutions, ensuring alignment with customers’ needs and smooth implementation.
- Leading workshops to gather requirements, showcase features, and guide users through new updates or capabilities.
- Engaging with our customers to review workflows, identifying issues, and suggesting improvements using Dynamics best practices.
- Updating Dynamics configurations to reflect changes in customer strategy, structure, or operations.
- Supporting customer through UAT (User Acceptance Testing), helping confirm the system meets expectations before launch.
- Work with users to create test scripts that reflect real scenarios and ensure coverage.
- Use AI tools like Copilot or Power Automate to streamline tasks and enhance user experience.
- Set up business process flows and automations through Dynamics to guide users and improve efficiency.
The skills you’ll need:
- Strong technical knowledge of Dynamics 365, including customisation, Integration, Deployment etc.
- Build, configure and arrange customer Insight Journeys.
- Confidence in presenting to customers both virtually and face to face.
It would be great if you had:
- Implementing Dynamics into an Education setting.
What can Tribal offer you?
We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance, and Wellbeing Days. You’ll also have access to E-Learning Opportunities to enhance your skills, Volunteer Days to give back to your community, and Employee Engagement Activities to connect with your colleagues. Our flexible working options and Achievers awards ensure that you can thrive both personally and professionally in a supportive, rewarding environment. Even though the role is full-time, we offer flexible work arrangements to enhance work-life balance, motivation, productivity, and performance. If you need flexibility, apply and discuss your needs with us.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.
Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.
Professional Services Consultant - Dynamics 365 employer: Tribal Group
Contact Detail:
Tribal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant - Dynamics 365
✨Tip Number 1
Familiarise yourself with the latest features and updates of Dynamics 365. Being well-versed in the platform will not only boost your confidence during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in the EdTech sector, especially those involved with Dynamics 365. Engaging in conversations can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully implemented or supported Dynamics 365 solutions. Highlighting your practical experience will help you stand out as a candidate who can deliver tailored solutions.
✨Tip Number 4
Showcase your ability to lead workshops and engage with customers effectively. Practice presenting complex information in a clear and engaging manner, as this is crucial for the consultative aspect of the role.
We think you need these skills to ace Professional Services Consultant - Dynamics 365
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 and any relevant consultative roles. Use specific examples that demonstrate your technical knowledge and how you've successfully implemented solutions in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in the education sector and your ability to engage with customers.
Showcase Relevant Skills: When filling out your application, emphasise your strong technical knowledge of Dynamics 365, including customisation and integration. Highlight any experience you have with AI tools like Copilot or Power Automate, as these are relevant to the role.
Prepare for Potential Interviews: While this step is not part of the written application, it's good to prepare for interviews by thinking about how you would lead workshops and gather requirements. Be ready to discuss your approach to user acceptance testing and how you ensure customer satisfaction.
How to prepare for a job interview at Tribal Group
✨Showcase Your Dynamics 365 Expertise
Make sure to highlight your technical knowledge of Dynamics 365 during the interview. Be prepared to discuss specific projects where you've implemented or customised Dynamics solutions, especially in an educational context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think about how you would lead workshops, gather requirements, and suggest improvements based on best practices in Dynamics 365.
✨Demonstrate Your Communication Skills
Since the role involves presenting to customers both virtually and face-to-face, practice articulating your thoughts clearly. You might be asked to explain complex concepts simply, so consider how you can convey your ideas effectively.
✨Familiarise Yourself with AI Tools
As the role involves using AI tools like Copilot and Power Automate, be ready to discuss how you've used these technologies to enhance user experience or streamline tasks in previous roles. This will show your adaptability and forward-thinking approach.
