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- Tasks: Underwrite mortgage applications and manage them through to completion with attention to detail.
- Company: Shawbrook is a purpose-led bank focused on delivering sustainable value and innovative lending solutions.
- Benefits: Enjoy flexible working, generous holiday, wellness apps, and a contributory pension scheme.
- Why this job: Join a dynamic team that values innovation, diversity, and personal growth in a fast-paced environment.
- Qualifications: Relevant banking experience, strong communication skills, and proficiency in MS Office are essential.
- Other info: Be part of a culture that embraces challenges and supports community initiatives.
The predicted salary is between 36000 - 60000 £ per year.
To underwrite Residential BTLs, Commercial Investment and Trading Business mortgage applications in line with the company lending policy and to manage the application through to completion.
Credit Risk
- An ability to adopt a pragmatic approach to underwriting residential BTL, commercial and trading business mortgage applications within approved lending mandate.
- To understand and analyse key items such as credit searches, bank statements, financial accounts, property valuations and business appraisals in order to make informed lending decisions.
- To deliver high levels of accuracy and attention to detail in data input and all written communication produced.
- Able to develop a rationale for those cases outside of own lending mandate or company lending policy and communicate findings to Credit Risk department for their consideration.
- To build successful working relationships with external contacts such as brokers, customers, surveyors and solicitors as well as internal teams such as administrators, lending officers, credit risk and finance to ensure all lending requirements are satisfied prior to release of funds.
- To effectively manage a pipeline of approximately 70 cases through to completion, ensuring both company service standards and the lending policy is complied with throughout.
- To deal with all internal and external telephone & email enquiries efficiently and within company standards.
- Ensure a good understanding of all the company’s policies, procedures and compliance guidelines, installing the principles in your daily practice to protect the company from any associated risks.
- To embrace the principles of treating customers fairly and responsible lending in all decision making.
- To be able to assess the applicant’s portfolio in line with the PRA requirements.
The Person
- Relevant commercial banking/lending experience.
- Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point).
- Knowledge of TCF.
- Good knowledge of compliance procedures within the mortgage industry.
- Reading of financial accounts, valuations, business appraisals and credit searches.
- Ability to develop an analytical and pragmatic approach to underwriting.
- Adaptable & flexible.
- Excellent verbal and written communication skills.
- Ability to work on own and as part of a team.
- Excellent planning and organisational skills.
- Enthusiastic “can do” attitude.
- Able to work under pressure and to tight deadlines.
- Accuracy & attention to detail.
- Professional, well presented.
- Establishes effective working relationships at all levels.
- Customer-focused approach.
- Proactive & Self Driven.
The Opportunity
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainty we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
- Want to be part of a bank built for the dynamics of the modern world.
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture.
- Enjoy finding new and better ways to solve complexity and make things happen.
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups.
- Care about society and the environment and want to be part of a business that cares too.
- Want to continue to grow professionally and be the best version of yourself.
Reward Your Wellbeing
We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment.
- Free access to Headspace, a mindfulness & meditation digital health app.
- Free access to Peppy digital health app that offers personalised support through fertility treatment, becoming a parent or menopause.
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health.
- Cycle to work scheme.
- Discounts on gym membership.
- Contributory pension scheme & death in service.
Your Lifestyle
It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year.
- Option to buy or sell holiday days through our flexi-holiday scheme.
- Discounts on gym membership nationwide.
- Access to discounts on a range of high street and online brands.
- Community support and charitable giving.
Your Contribution
We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success.
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done.
Underwriter Shawbrook Customer Service & Experience Peterborough, GB Published on June 19, 2025 employer: Shawbrook Bank
Contact Detail:
Shawbrook Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriter Shawbrook Customer Service & Experience Peterborough, GB Published on June 19, 2025
✨Tip Number 1
Familiarise yourself with Shawbrook's lending policies and procedures. Understanding their specific guidelines will not only help you in the interview but also demonstrate your commitment to aligning with their values and operational standards.
✨Tip Number 2
Network with current or former employees of Shawbrook, especially those in underwriting or related roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the application process.
✨Tip Number 3
Brush up on your analytical skills, particularly in reading financial accounts and property valuations. Being able to discuss these topics confidently will show that you have the necessary expertise for the role.
✨Tip Number 4
Prepare to showcase your customer-focused approach during interviews. Think of examples where you've successfully built relationships or resolved issues, as this aligns with Shawbrook's emphasis on delivering a premium experience.
We think you need these skills to ace Underwriter Shawbrook Customer Service & Experience Peterborough, GB Published on June 19, 2025
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial banking and lending. Emphasise your analytical skills and attention to detail, as these are crucial for the Underwriter role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for Shawbrook's innovative culture. Mention specific examples of how you've successfully managed similar responsibilities in previous roles, particularly in underwriting or customer service.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential, provide examples in your application that demonstrate your ability to communicate effectively with both internal teams and external clients.
Highlight Compliance Knowledge: Given the importance of compliance in this role, make sure to mention your understanding of compliance procedures within the mortgage industry. This will show that you are well-prepared to adhere to company policies and protect against risks.
How to prepare for a job interview at Shawbrook Bank
✨Know Your Numbers
Familiarise yourself with key financial concepts and metrics relevant to underwriting. Be prepared to discuss how you analyse credit searches, bank statements, and financial accounts, as these will be crucial in demonstrating your analytical skills during the interview.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated complex information in previous roles, especially in written formats.
✨Demonstrate Attention to Detail
Highlight your ability to maintain accuracy in data input and documentation. Bring examples of past work where your attention to detail made a significant difference, and be ready to discuss how you ensure compliance with lending policies.
✨Embrace the Company Culture
Research Shawbrook's values and culture, particularly their focus on customer experience and responsible lending. Be prepared to share how your personal values align with theirs and how you can contribute to their innovative and agile environment.
