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- Tasks: Lead a team to ensure exceptional guest experiences and smooth hotel operations.
- Company: Join the vibrant Mercure Poitiers Centre, a welcoming hotel in the heart of Poitiers.
- Benefits: Competitive salary based on experience and inclusive workplace for all abilities.
- Why this job: Be a key player in creating unforgettable stays while fostering a positive team culture.
- Qualifications: Fluent in French and English, with a knack for management and tech-savvy skills.
- Other info: Open to candidates with disabilities; apply now to make a difference!
The predicted salary is between 30000 - 42000 £ per year.
Mission: Votre préoccupation centrale, vos clients et vos équipes ? Ça tombe bien, c’est aussi la nôtre ! Notre hôtel Mercure Poitiers Centre à Poitiers recherche activement un Responsable d'exploitation F/H, en CDI à partir du 15 Mai 2025.
Vos futures missions :
- Votre priorité première : vos clients ! De leur arrivée à leur départ, vous êtes à l’écoute de leurs besoins et de leurs envies.
- Travailler dans votre équipe est un vrai bonheur, et ce sont vos collaborateurs qui le disent !
- Vous vous assurez de la bonne ambiance générale et êtes toujours à l’écoute des besoins et envies de chacun.
- Véritable pilier de l’hôtel, vous supervisez l’organisation et la qualité des prestations offertes par les services réception, étages, et petit déjeuner.
- Vous êtes garant de l’ensemble de l’activité liée à votre département et êtes en mesure d’expliquer toutes les informations relatives à ses résultats.
- Doté d’une forte fibre commerciale, vous êtes en charge de la gestion des tarifs en lien avec la société de Yield management de l’établissement et de l’atteinte des objectifs, en lien avec la direction générale.
- Vous êtes référent en matière d’hygiène et de sécurité.
Vos avantages :
- Salaire : Selon Expérience
Pour postuler : corine@roeblingcapital.com
Rejoignez-nous dès maintenant ! Poste ouvert aux personnes en situation de handicap.
Profil: Parlons de vous :
- Attentif aux autres et à l’environnement qui vous entoure : vous veillez à rendre le séjour de vos clients aussi irréprochable qu’inoubliable.
- Très à l’aise en français et en anglais, vous maîtrisez aussi une 3e langue ou aimez découvrir de nouvelles cultures.
- Vous aimez manager et être à l’écoute de vos équipes, à qui vous transmettez au quotidien votre savoir-faire et votre passion.
- Vous maîtrisez les outils informatiques tels que Resaweb, Opéra ou encore le Pack Office.
Responsable d\'exploitation F/H employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
corine@roeblingcapital.com
StudySmarter Expert Advice 🤫
We think this is how you could land Responsable d\'exploitation F/H
✨Tip Number 1
Familiarise yourself with the Mercure brand and its values. Understanding their commitment to customer service and team dynamics will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your knowledge of yield management and pricing strategies. Being able to discuss how you can contribute to achieving financial goals will demonstrate your commercial acumen.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in the past. Highlighting your leadership style and how you foster a positive work environment will resonate well with the hiring team.
✨Tip Number 4
Showcase your language skills and cultural awareness. Since the role requires proficiency in multiple languages, be ready to discuss your experiences with different cultures and how they enhance customer interactions.
We think you need these skills to ace Responsable d\'exploitation F/H
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Responsable d'exploitation. Familiarise yourself with the key tasks mentioned in the job description, such as customer service, team management, and operational oversight.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience, team leadership, and any familiarity with hospitality management tools like Resaweb or Opéra.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples from your past roles that demonstrate your attentiveness to customer needs and your management style.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Accor Hotels
✨Show Your Customer Focus
Emphasise your commitment to customer satisfaction during the interview. Share specific examples of how you've gone above and beyond to meet client needs in previous roles, as this aligns perfectly with the hotel's mission.
✨Demonstrate Team Leadership Skills
Discuss your experience in managing teams and fostering a positive work environment. Highlight instances where you’ve successfully motivated your team or resolved conflicts, showcasing your ability to create a happy workplace.
✨Be Prepared to Discuss Operational Management
Familiarise yourself with the key responsibilities of the role, such as overseeing reception and housekeeping services. Be ready to explain how you would ensure high-quality service and manage operational challenges effectively.
✨Highlight Your Commercial Acumen
Since the role involves managing pricing and achieving financial targets, prepare to discuss your understanding of yield management. Share any relevant experiences where you successfully contributed to revenue growth or cost management.
