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For Companies At a Glance
- Tasks: Deliver a luxurious experience while engaging in upselling and managing client relationships.
- Company: Join Fendi, a prestigious luxury fashion brand known for its exceptional quality and style.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a renowned brand, connect with fashion enthusiasts, and enhance your sales skills.
- Qualifications: 3+ years in retail fashion, strong communication skills, and a passion for luxury.
- Other info: Fluency in English is essential; knowledge of another language is a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Client: Fendi
Location: London, United Kingdom
Job Category: Other - EU work permit required: Yes
Job Reference: b71f66ffaaf8
Job Views: 4
Posted: 29.06.2025
Expiry Date: 13.08.2025
Job Description:
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile:
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Senior Client Advisor [FENDI London Harrods employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor [FENDI London Harrods
✨Tip Number 1
Familiarise yourself with Fendi's brand values and product lines. Understanding their luxury offerings and unique selling points will help you engage more effectively with potential clients and demonstrate your passion for the brand.
✨Tip Number 2
Network within the fashion industry, especially with professionals who have experience in luxury retail. Attend events or join online forums where you can connect with others in the field, as personal recommendations can significantly boost your chances.
✨Tip Number 3
Prepare to showcase your customer relationship management skills. Think of specific examples from your past experiences where you've successfully built client loyalty or implemented CRM strategies, as these will be crucial in your role as a Senior Client Advisor.
✨Tip Number 4
Stay updated on current fashion trends and luxury market insights. Being knowledgeable about the latest styles and consumer preferences will not only impress during interviews but also help you provide exceptional service to clients.
We think you need these skills to ace Senior Client Advisor [FENDI London Harrods
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Client Advisor at Fendi. Highlight your relevant experience in luxury retail and customer service in your application.
Tailor Your CV: Customise your CV to reflect your experience in the fashion industry, particularly in luxury sales. Emphasise your achievements in upselling and client management, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury fashion industry and your understanding of Fendi's brand values. Mention specific examples of how you've provided exceptional customer experiences in the past.
Showcase Your Skills: In your application, highlight your strong communication skills, ability to build relationships, and proficiency with CRM tools. These are essential for managing customer relations and meeting performance targets.
How to prepare for a job interview at FENDI
✨Showcase Your Luxury Retail Experience
Make sure to highlight your previous experience in the luxury retail sector. Discuss specific examples where you successfully engaged with clients and provided exceptional service, as this is crucial for a role at Fendi.
✨Demonstrate Your Knowledge of Fashion
Fendi values a strong interest in fashion and luxury. Be prepared to discuss current trends, Fendi's latest collections, and how you can contribute to enhancing the brand's image through your knowledge.
✨Emphasise Your Client Management Skills
Talk about your experience with CRM tools and how you've used them to build and maintain customer relationships. Provide examples of how you've nurtured a loyal customer base and implemented successful campaigns.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice scenarios where you upsell or cross-sell products, as this will demonstrate your selling skills and ability to create a luxurious experience for clients.
