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- Tasks: Manage courier resources and ensure efficient operations during out-of-hours shifts.
- Company: Join CitySprint, a leading UK courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programs, and discounts.
- Why this job: Be part of a dynamic team that values growth, efficiency, and positive customer relationships.
- Qualifications: Experience in operations or customer service, basic computer skills, and strong communication abilities required.
- Other info: This role requires a DBS check; apply now to join our exciting journey!
The predicted salary is between 22000 - 29000 £ per year.
Operations Controller | Out of Hours | Permanent
Salary: £26,231.83 plus bank holidays
Location: Letchworth
Hours: Saturday & Sunday shifts between 07:00am to 20:00 pm including all bank holidays
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
- Look after your wellbeing with access to a health and wellness program.
- Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money.
- Travel for cheaper with interest free season ticket loans (available after a year's service).
CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the same-day service areas already. Through regular investment in our people, our service offering, and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally, we need to secure a top-notch Operations Coordinator to ensure we continue growing and improving every day. This is where you come in!
CitySprint has an exciting opportunity for an Operations Controller to join our Out of Hours team. You will manage all day-to-day courier resources to maximize efficiencies across the network, adhering to customer SLAs and Health and Safety Parameters. Support the Out of Hours Senior Controller to create a KPI-driven environment based on service and revenue.
A successful Out of Hours Operations Controller manages the day-to-day resources within the OOH operation, supporting the Senior Controller & Operations Manager to positively contribute to the overall success of the department. Delivering and managing efficient and timely delivery and collections of all designated resources. Manage all stakeholder relationships to ensure CitySprint retains a positive commercial reputation.
The main responsibilities within the Operations Controller role are:
- Manage all bookings and allocate resources in line with SLAs and network optimization rules.
- Direct communications relating to designated courier workload courteously and efficiently at all times.
- Proactively manage and resolve customer, courier, and control queries by effectively communicating with other departments.
- Manage the optimization of all courier resources across the national network.
- Support the onboarding of all couriers ensuring compliance with business regulations, creating a professional image from all courier resources.
- Monitor courier performance proactively and take action where unacceptable circumstances arise (service/behavior).
- Ensure all paperwork and systems are maintained efficiently and accurately, in line with business requirements.
- Support site housekeeping proactively in line with Health and Safety requirements.
The ideal candidate will demonstrate the following:
- Ability to reprioritize tasks/workload in line with changing business needs in a busy and time-sensitive environment.
- Understand business patterns and contribute proactively to planning for success in peak periods.
- Previous experience in an operational or customer service environment.
- Working knowledge of in-house systems e.g., CityTrak and X-Despatch.
- Basic computer skills – full Microsoft Office suite.
- Understanding of business KPIs, including OOH specifics, and how to positively influence success.
- Strong customer orientation and ability to build successful/strong customer relationships.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Controller role sounds like you, we really want to hear from you!
We do not require the assistance of agencies with this vacancy – thank you in advance.
Operations Controller(Transport Controller OOH) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller OOH)
✨Tip Number 1
Familiarise yourself with CitySprint's operations and values. Understanding their commitment to customer service and efficiency will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of CitySprint on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Operations Controller role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage resources and resolve customer queries effectively. This will show your potential employer that you have the practical skills needed for the role.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to the Out of Hours operations. Being able to speak knowledgeably about these metrics during your interview will highlight your understanding of the role and your readiness to contribute to the team's success.
We think you need these skills to ace Operations Controller(Transport Controller OOH)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and customer service. Emphasise any previous roles where you managed resources or worked in a fast-paced environment, as this aligns with the responsibilities of the Operations Controller position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of CitySprint that attract you, such as their commitment to customer service and employee wellbeing. Use examples from your past experiences to demonstrate how you meet the job requirements.
Highlight Relevant Skills: Focus on skills that are crucial for the role, such as resource management, communication, and problem-solving. Provide concrete examples of how you've successfully used these skills in previous positions, especially in operational settings.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for an Operations Controller.
How to prepare for a job interview at CitySprint
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Controller. Familiarise yourself with key terms like SLAs, KPIs, and resource optimisation, as these will likely come up during your interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in operational or customer service roles. Highlight specific examples where you've successfully managed resources or improved efficiency, as this will demonstrate your suitability for the position.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've proactively managed and resolved issues in a fast-paced environment. This role requires quick thinking and adaptability, so showcasing your problem-solving skills will be crucial.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
