Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer engagement and product adoption for Commerce clients in the DACH region.
- Company: Coveo is a leading tech company focused on enhancing customer experiences through innovative solutions.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team where your expertise directly impacts customer success and satisfaction.
- Qualifications: Fluency in German, strong relationship-building skills, and experience in customer success or consulting roles.
- Other info: This role requires a passion for technology and a consultative approach to problem-solving.
The predicted salary is between 43200 - 72000 £ per year.
The tech evangelist, driving efficiency and value for Commerce customers. As a Senior Customer Success Manager, you will be the trusted advisor and Commerce SME for our customers. Your mission is to drive customer engagement, product adoption, satisfaction, and advocacy, aligned with joint focus areas and objectives. You will take a consultative approach to ongoing customer product enablement, addressing skill gaps and advising on best practices and solutions that meet customers’ desired outcomes, through existing or new products and capabilities. This role requires fluency in German, as the portfolio will primarily consist of DACH customers.
Key priorities include:
- Providing an outstanding experience to Coveo’s enterprise Commerce customers during the sales process and transition to the CS team.
- Enhancing customers’ understanding through enablement sessions on new and existing features, translating complex concepts into simple solutions.
- Acting as the Domain Expert in Commerce and Search, establishing high confidence in your expertise and the Coveo solutions.
- Using appropriate language tailored to stakeholders, from non-technical Business Users to Technical Audiences (CIOs, CTOs).
- Advocating for customer needs within the organization.
- Serving as the primary contact, coordinating with all departments to understand customer goals and ensure quality in product configuration during implementation.
Additional experience that can accelerate success:
- Ability to understand technical concepts and possess strong business acumen to see the big picture.
- Innovativeness in problem-solving and strategic thinking to help customers implement our product effectively.
Essential requirements include:
- Excellent relationship-building skills to collaborate across teams and advocate for customer needs.
- Strong analytical skills to interpret data and craft value stories.
- A consultative approach to customer management, with a passion for developing solutions that meet business goals.
- Technical proficiency supporting SaaS enterprise software environments.
Preferred qualifications:
- Experience in customer success or solution consulting roles.
- Knowledge of CRM systems (Salesforce preferred) and Commerce solutions.
- Experience with BI tools and analytics.
- Ability to translate technical concepts into practical applications within the Coveo platform.
Senior Customer Success Manager, Commerce (DACH-German speaking) employer: Coveo
Contact Detail:
Coveo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager, Commerce (DACH-German speaking)
✨Tip Number 1
Familiarise yourself with Coveo's products and services, especially those related to Commerce and Search. Understanding the nuances of their offerings will help you engage more effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Coveo, particularly those in customer success roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Brush up on your German language skills, as fluency is essential for this position. Practising technical vocabulary related to customer success and commerce will enable you to communicate effectively with DACH customers.
✨Tip Number 4
Prepare to discuss your experience with CRM systems, particularly Salesforce, and any relevant BI tools. Being able to articulate how you've used these tools to drive customer success in previous roles will set you apart from other candidates.
We think you need these skills to ace Senior Customer Success Manager, Commerce (DACH-German speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and commerce. Emphasise your fluency in German and any previous roles that involved consultative approaches or technical proficiency in SaaS environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with Coveo's mission. Mention specific examples of how you've driven customer engagement and satisfaction in past roles.
Highlight Relationship-Building Skills: In your application, focus on your ability to build relationships across teams and advocate for customer needs. Provide examples of successful collaborations and how they led to positive outcomes for customers.
Showcase Analytical Skills: Demonstrate your analytical skills by including examples of how you've interpreted data to craft value stories. This will show your capability to understand customer goals and translate them into actionable insights.
How to prepare for a job interview at Coveo
✨Showcase Your Expertise
As a Senior Customer Success Manager, it's crucial to demonstrate your deep understanding of Commerce and Search. Prepare to discuss specific examples where you've successfully driven customer engagement and product adoption, highlighting your role as a trusted advisor.
✨Tailor Your Communication
Since you'll be dealing with a diverse range of stakeholders, practice adapting your language to suit both technical and non-technical audiences. Be ready to explain complex concepts in simple terms, ensuring everyone understands the value of the solutions you provide.
✨Emphasise Relationship-Building Skills
Strong relationship-building skills are essential for this role. Think of instances where you've collaborated effectively across teams or advocated for customer needs. Be prepared to share these experiences to illustrate your ability to foster strong partnerships.
✨Demonstrate Analytical Thinking
Highlight your analytical skills by discussing how you've used data to craft compelling value stories for customers. Prepare to explain how you interpret data to drive decisions and improve customer satisfaction, showcasing your strategic thinking abilities.
