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For Companies At a Glance
- Tasks: Support users with reconciliation applications and ensure smooth production environments.
- Company: Join Citi, a global financial institution dedicated to responsible financial services and client growth.
- Benefits: Enjoy hybrid working, generous holidays, private medical insurance, and a competitive salary.
- Why this job: Gain exposure to advanced technologies while making a positive impact in a supportive team culture.
- Qualifications: Relevant experience in production support, Unix/Linux skills, and good communication abilities required.
- Other info: Citi values diversity and offers equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Reconciliation Support Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
Working as an Apps Sup Intermediate Analyst, you will play an integral role in running and maintaining the production environment for reconciliation applications so that our Operations and Risk & Control users can confidently service their clients. The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners.
What you'll do
- Provide technical and business support for users of Citi using reconciliation system. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
- Maintain Production environments with highest levels observability, resiliency, and recoverability.
- Partner with other regional teams for providing a stable Production Support coverage to Business.
- Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Implement and drive automations focused on productivity improvements and toil reduction.
- Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
What we'll need from you
- Relevant Production Support experience in any financial domain is essential.
- Experience in supporting reconciliation application (including vendor product SMARTSTREAM TLM) is preferable.
- Good Unix/Linux and Python skills.
- Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics.
- Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred.
- Experience working with Oracle Database.
- Experience with Middleware solutions such as Tibco EMS, Kafka.
- Good written and verbal communication skills.
What we can offer you
The SMBF Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. You will be exposed to advanced technologies used to build Reconciliation Platform. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretional annual performance related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Applications Support Intermediate Analyst at Citi employer: eFinancialCareers
Contact Detail:
eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Intermediate Analyst at Citi
✨Tip Number 1
Familiarise yourself with the specific reconciliation applications mentioned in the job description, especially SMARTSTREAM TLM. Understanding how these systems work will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your Unix/Linux and Python skills, as these are crucial for the position. Consider working on small projects or exercises that demonstrate your ability to troubleshoot and automate tasks using these technologies.
✨Tip Number 3
Network with current or former employees of Citi, particularly those in the Applications Support team. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with monitoring and log aggregation tools like ITRS Geneos, ELK, and Splunk. Be ready to share examples of how you've used these tools to improve application performance or resolve issues in past roles.
We think you need these skills to ace Applications Support Intermediate Analyst at Citi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production support, particularly in financial domains. Emphasise your skills with reconciliation applications, Unix/Linux, Python, and any monitoring or log aggregation tools you've used.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Citi and how your background aligns with their mission. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a team across different regions.
Showcase Technical Skills: Clearly outline your technical skills related to the job description. Include your experience with Oracle Database, Middleware solutions, and any automation projects you've been involved in. This will help you stand out as a candidate who can contribute immediately.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at eFinancialCareers
✨Showcase Your Technical Skills
Make sure to highlight your experience with Unix/Linux, Python, and any relevant monitoring or log aggregation tools like ITRS Geneos or Splunk. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Problem-Solving Abilities
Citi values quick resolutions to application issues. Prepare to share instances where you've successfully resolved technical problems, focusing on your analytical approach and the impact of your solutions on the team or business.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical concepts. Consider how you would explain a technical issue to a non-technical audience.
✨Understand the Business Context
Familiarise yourself with Citi's mission and the importance of reconciliation applications in the financial sector. Being able to connect your technical expertise to the broader business goals will demonstrate your alignment with the company's objectives.
