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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for users across EMEA.
- Company: Join Revvity, a leader in delivering innovative technology solutions.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer service and technical excellence.
- Qualifications: Experience in IT support with strong knowledge of Windows and Office 365 required.
- Other info: Opportunity to enhance your skills in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
As an IT Support Specialist, you will be part of the EMEA IT support team, delivering high-quality technical assistance to Revvity end users across the region. You’ll be responsible for resolving hardware and software issues, maintaining IT systems, supporting lab environments, and ensuring top-tier customer service.
Key Responsibilities
- Diagnose and resolve software and hardware issues (Windows, Office 365, Android, iOS)
- Provide hands-on IT support for end users across the EMEA region
- Analyze problems and apply fixes or escalate to relevant support teams
- Log and update all incidents and service requests in the IT service desk system
- Install, configure, and upgrade IT equipment and software
- Troubleshoot issues with printers, copiers, scanners, and lab IT systems
- Deliver outstanding customer service in all user interactions
- Communicate effectively with technical and non-technical users at all levels
- Create and maintain user-friendly IT documentation and guides
Requirements
- Proven experience in IT support or a similar technical role
- Strong knowledge of Microsoft Windows, Office 365, mobile OS (Android/iOS)
- Excellent troubleshooting and problem-solving skills
- Strong interpersonal and communication abilities
- Customer-focused mindset with a proactive attitude
- Experience with IT service desk tools and documentation practices
- Ability to manage multiple tasks and priorities effectively
IT Systems Support Specialist employer: BioLegend, Inc.
Contact Detail:
BioLegend, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Support Specialist
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Windows, Office 365, and mobile operating systems. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common hardware and software issues that users face. Being able to discuss real-life examples of how you've resolved similar problems can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service skills by thinking of scenarios where you've provided exceptional support. Highlighting your ability to communicate effectively with both technical and non-technical users will be crucial in demonstrating your fit for this role.
✨Tip Number 4
Research common IT service desk tools and documentation practices, as these are essential for the role. Being knowledgeable about these tools will show that you're ready to hit the ground running and contribute to the team from day one.
We think you need these skills to ace IT Systems Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows, Office 365, and mobile operating systems. Use specific examples of how you've resolved hardware and software issues in the past.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and your ability to communicate effectively with both technical and non-technical users. Mention your proactive attitude and how it aligns with the company's focus on outstanding customer service.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your troubleshooting abilities. Discuss specific incidents where you successfully diagnosed and resolved IT issues, and how you logged and updated these incidents in an IT service desk system.
Highlight Documentation Experience: Mention any experience you have in creating user-friendly IT documentation and guides. This is crucial for the role, so be sure to include any relevant examples that showcase your ability to communicate complex information clearly.
How to prepare for a job interview at BioLegend, Inc.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, Office 365, and mobile operating systems like Android and iOS. Highlight specific examples of how you've diagnosed and resolved issues in the past.
✨Demonstrate Customer Service Excellence
Since delivering outstanding customer service is key, think of instances where you went above and beyond for a user. Be ready to share these stories to illustrate your customer-focused mindset.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You may encounter both technical and non-technical users, so showcasing your ability to communicate effectively at all levels will be crucial.
✨Prepare for Troubleshooting Scenarios
Expect to face hypothetical troubleshooting scenarios during the interview. Brush up on your problem-solving skills and be ready to walk through your thought process on how you would tackle common IT issues.
