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For Companies At a Glance
- Tasks: Engage clients, build relationships, and ensure satisfaction while driving revenue growth.
- Company: Join Precisely, a leader in data integrity, empowering businesses with trusted data solutions.
- Benefits: Enjoy a flexible 'work from anywhere' culture and opportunities for career development.
- Why this job: Be part of a diverse team making impactful decisions for over 12,000 global organisations.
- Qualifications: 1-3 years in client engagement or account management; strong communication and problem-solving skills required.
- Other info: Remote work available; join a company with a presence in 30 countries.
The predicted salary is between 28800 - 48000 £ per year.
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!
As a Client Engagement Manager (CEM), you will play a pivotal role for our Precisely Engage accounts that leads to increased client satisfaction, revenue expansion, and value recognition. Your focus will be on building internal and external relationships at multiple levels, socializing the Precisely value proposition, ensuring contractual obligations, understanding client objectives, reporting on account activity, and driving towards Precisely’s strategic account objectives and renewal targets. As an essential connection point, you ensure internal resources are engaged and future challenges and risks are anticipated, allowing customers to achieve their desired outcomes when using our products.
Responsibilities and Duties:
- Forge and maintain relationships with key stakeholders to uncover business needs and priorities to establish yourself as a trusted advisor for your clients, promoting advocacy and reference-ability.
- Track and help manage the profitability of the client and identify opportunities for broadening the partnership through additional solutions and services. Proactively engage clients to ensure product functionality, maximizing the value for clients.
- Build customer satisfaction by collaborating with clients and internal teams to manage client expectations, consistently meet deadlines, and achieve 100% client satisfaction while complying with contractual and compliance agreements.
- Conduct business reviews to assess account activity, risks/issues, and progress towards objectives. Survey clients regularly to build relevant metrics to measure client health and value and ensure completion of contract renewals.
- Serve as the communication coordinator for major customer incidents by organizing activity with technical support and operations and managing expectations and communications throughout resolution of the issue.
Requirements and Qualifications:
- 1-3 years of experience in client engagement, customer success, program/project management, account management, technical account management, or consulting.
- Effective communication and relationship building skills.
- Demonstrated ability to build trust, resolve issues, and proactively problem solve.
- Willingness to learn about our products and services.
- Willingness to build technical proficiency and the ability to troubleshoot issues and advocate for solutions.
- Ability to work in a demanding and rapidly changing environment.
Preferred Qualifications:
- Experience in a customer facing role.
- Experience delivering or managing communication solutions.
- Proficient and comfortable with data analysis and database querying.
- Proficient and comfortable in using collaboration tools such as Salesforce, M365, Jira, Confluence, etc.
Associate Client Engagement Manager employer: Precisely
Contact Detail:
Precisely Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Client Engagement Manager
✨Tip Number 1
Familiarise yourself with Precisely's core values: Openness, Determination, Individuality, and Collaboration. Demonstrating how you embody these values in your interactions can set you apart as a candidate who truly aligns with the company's culture.
✨Tip Number 2
Research the specific challenges and needs of the clients you would be engaging with. Understanding their business landscape will allow you to speak confidently about how Precisely's solutions can address their unique requirements during interviews.
✨Tip Number 3
Network with current or former employees of Precisely on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Associate Client Engagement Manager role.
✨Tip Number 4
Prepare to discuss your experience with collaboration tools such as Salesforce, M365, and Jira. Being able to articulate your proficiency with these tools will demonstrate your readiness to hit the ground running in a client-facing role.
We think you need these skills to ace Associate Client Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and qualifications for the Associate Client Engagement Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in client engagement, account management, or related fields. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to build relationships and drive client satisfaction.
Write a Strong Cover Letter: Your cover letter should reflect your understanding of Precisely's values and how you embody them. Discuss specific examples from your past experiences that showcase your communication skills, problem-solving abilities, and willingness to learn about new products.
Highlight Relevant Skills: In your application, emphasise skills that are particularly relevant to the role, such as data analysis, proficiency with collaboration tools, and your ability to manage client expectations. Make sure to provide concrete examples of how you've used these skills in previous roles.
How to prepare for a job interview at Precisely
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Precisely's core values: Openness, Determination, Individuality, and Collaboration. Be prepared to discuss how these values resonate with you and how you can embody them in your role as an Associate Client Engagement Manager.
✨Showcase Your Relationship-Building Skills
As a CEM, building relationships is key. Prepare examples from your past experiences where you've successfully forged strong connections with clients or stakeholders. Highlight how these relationships led to positive outcomes, such as increased client satisfaction or revenue growth.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've encountered challenges in client engagement and how you resolved them. This will showcase your proactive problem-solving skills, which are essential for anticipating client needs and ensuring their success with Precisely's products.
✨Familiarise Yourself with Relevant Tools
Since the role involves using collaboration tools like Salesforce, M365, Jira, and Confluence, it’s beneficial to have a basic understanding of these platforms. If you have experience with any of them, be sure to mention it during the interview, as it demonstrates your readiness to hit the ground running.
