Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient bookings and ensure smooth appointment processes.
- Company: Join Medinet, a leading provider supporting the NHS for over 15 years.
- Benefits: Enjoy 25 days annual leave, a Blue Light Discount Card, and a company pension.
- Why this job: Make a real impact in healthcare while working in a collaborative environment.
- Qualifications: Previous experience in patient booking preferred; healthcare experience is also valued.
- Other info: Fixed-term contract until September, with a focus on improving patient care.
The predicted salary is between 36000 - 60000 £ per year.
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 1aa6345ae499
Posted: 22.06.2025
Expiry Date: 06.08.2025
Work Location: Client-site based
Contract: This is a fixed-term contract until the end of September.
Hours: 37.5 hours per week (Monday - Friday)
About Medinet: For over 15 years, Medinet has been dedicated to supporting the NHS by providing additional elective care services. As the leading provider in the UK and Republic of Ireland, we have facilitated over 1 million patient treatments, helping more than 100 NHS organisations achieve optimal capacity and provide timely care to those in need.
Role Summary: This role is pivotal to the non-clinical function. As a Patient Booking Administrator, you will play a crucial role in various responsibilities, including:
- Checking referrals made from either other acute service teams or GPs for patient suitability to be seen within Medinet clinical units.
- Contacting suitable patients to offer appointments in line with trust/health board policy and recording outcome of booking contacts on Medinet and client systems.
- Ensuring that patients receive and understand all required information and medications in advance of their appointments and escalating clinical queries to a member of the nursing team.
- Ensuring that all contact received and made with patients is logged and administered in line with required process.
- Preparation of patient notes and historical health information in readiness for appointments to be conducted.
- Accurate and timely reporting of the outcomes of appointments to ensure that where required, follow-up clinical activities are scheduled and to facilitate the billing of services from Medinet to Trust/Health Board clients.
- Provide support to clinical function in audit activities which may include checking historic patient outcome data or assisting in the stockpiling/ordering of equipment and medical consumables.
- Actively engaging and contributing in the continuous improvement of care within Medinet by identifying operational and policy related changes.
Previous experience in patient appointment booking, ideally within the NHS. Respiratory experience preferred, but candidates with medical or healthcare experience will also be considered.
What we offer:
- A collaborative and innovative work environment
- 25 days annual leave (pro-rata)
- The opportunity to work for an organisation that is making a significant difference in healthcare and positively impacting lives
- Blue Light Discount Card
- Company Pension
EQUALITY AND DIVERSITY: All staff members have a responsibility to treat all colleagues and clients with respect, and to ensure that the work environment is secure, mutually supportive and free from harassment and discrimination on any grounds, notably around: age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion and belief and sexual orientation. All staff members have a duty to report any incident which contravenes this to their line manager.
Patient Booking Administrator employer: Medinet UK
Contact Detail:
Medinet UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Administrator
✨Tip Number 1
Familiarise yourself with the NHS and Medinet's role within it. Understanding how Medinet supports the NHS will help you articulate your passion for patient care during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Medinet on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Patient Booking Administrator role.
✨Tip Number 3
Prepare to discuss your experience in patient appointment booking or any relevant healthcare roles. Be ready to share specific examples of how you've improved processes or enhanced patient experiences in previous positions.
✨Tip Number 4
Showcase your ability to work collaboratively by thinking of examples where you've successfully worked in a team. Medinet values a collaborative environment, so demonstrating this skill will be beneficial.
We think you need these skills to ace Patient Booking Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Booking Administrator position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: Emphasise any previous experience in patient appointment booking or healthcare roles. If you have specific experience within the NHS or in respiratory care, make sure to mention it clearly in your CV and cover letter.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for improving patient experiences and your ability to work collaboratively. Use specific examples from your past experiences to demonstrate how you can contribute to Medinet's mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Patient Booking Administrator role.
How to prepare for a job interview at Medinet UK
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Patient Booking Administrator. Be prepared to discuss how your previous experience aligns with the tasks mentioned, such as checking referrals and contacting patients.
✨Show Your Passion for Patient Care
During the interview, express your enthusiasm for ensuring smooth patient experiences. Share examples from your past roles where you contributed to patient satisfaction or improved processes, highlighting your commitment to healthcare.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle patient interactions. Think of situations where you had to manage difficult conversations or make quick decisions, and be ready to explain your thought process.
✨Demonstrate Team Collaboration
Since the role involves working closely with clinical teams, be prepared to discuss your experience in collaborative environments. Highlight instances where you worked effectively with others to achieve common goals, especially in a healthcare setting.
