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- Tasks: Provide expert technical support and manage complex client issues while delivering exciting projects.
- Company: Join a well-established company in East Sussex with a strong track record of employee retention.
- Benefits: Enjoy opportunities for career progression, a dynamic work environment, and potential remote work options.
- Why this job: Be part of a team that values innovation and continuous improvement in a fast-paced IT landscape.
- Qualifications: 5+ years in a technical helpdesk role with strong skills in Microsoft technologies and networking.
- Other info: Opportunity to engage directly with clients and contribute to high-impact projects.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! This extremely ambitious company is very interested in having individuals join their team who are keen to progress and succeed. The vast majority of our candidates have progressed in a short space of time!
Exciting and varied role:
We are looking for a Senior IT Support Engineer who has the gravitas to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations, and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload.
Job Purpose:
To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance.
Principal Responsibilities:
- Escalation route for technical queries from the level 1 & 2 engineers.
- Delivering project work as defined by the Head of Project Management.
- Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident.
- Although there won’t be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods.
- Part of your role will require you to tackle proactive tasks such as Firmware Upgrades, Process Development, Project Delivery, and Recurring infrastructure checks.
- You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation.
- Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk.
Qualifications and Experience:
- MSP experience or a customer-centric environment providing support.
- Excellent verbal and written communication skills.
- Active Directory and GPO administration.
- Exchange administration.
- Excellent experience with Microsoft technologies.
- Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations.
- 5+ years of technical helpdesk environment.
- Firewall Implementations – Fortigate/Cisco/SonicWall/Watchguard.
- Backup Solutions – Azure/Veeam.
- Virtualisation – Hyper-V, VMware, AVD, RDS.
- In-depth Knowledge of O365 suite & MFA.
- Able to answer complex Networking questions.
Senior IT Support Engineer employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Exchange, and various firewall implementations. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex technical issues you've resolved in previous roles. This will help you illustrate your capability to handle the challenges expected in a Senior IT Support Engineer position.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Prepare to discuss your experience in project delivery and team collaboration. Highlighting your ability to work effectively in a team and manage projects will align well with the company's focus on continuous service improvement and innovation.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've dealt with complex technical issues or project delivery. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle the responsibilities outlined in the job description, such as managing change and risk or working in a team environment.
Showcase Technical Skills: Clearly list your technical skills relevant to the position, such as your experience with Active Directory, Microsoft technologies, and networking knowledge. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at MFK Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft technologies, networking concepts, and firewall implementations. Highlight specific examples where you've resolved complex issues or delivered successful projects.
✨Demonstrate Communication Skills
Since the role involves interacting with local management and clients, practice articulating your thoughts clearly. Prepare to explain technical concepts in a way that non-technical stakeholders can understand.
✨Emphasise Teamwork and Adaptability
This position requires a team player who can handle a fluid workload. Share examples of how you've collaborated with others in high-pressure situations and adapted to changing demands.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you had to manage critical incidents or implement changes, and be ready to discuss your approach.
