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For Companies At a Glance
- Tasks: Be the friendly voice of QVC, handling calls and processing orders.
- Company: Join QVC, a top employer known for engaging shopping experiences worldwide.
- Benefits: Enjoy flexible working options and career development opportunities.
- Why this job: Make a real impact in customer service while being part of a fun team.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
- Other info: Initial training onsite, with remote work options available after three months.
The Opportunity
Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we are looking for individuals with a genuine passion for customer service to join our award-winning Contact Centre located in Knowsley.
Hourly Pay: £11.64 per hour.
Contract type: Permanent, Part-time. Guaranteed minimum of 15 hours per week, which can be flexed up to a further 10 hours when required by the business. The hours allocated will be within your availability from Monday to Sunday, 7:00-02:00. You will receive 2 weeks’ notice of your working hours each week.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer a changing collection of brands and products across various categories, reaching over 200 million homes worldwide through multiple channels and platforms. In 2021, QVC International served 4.7 million customers with over 7,000 team members across multiple countries.
Your Impact – What will I do as an Orderline Representative?
Reporting to a contact centre leader, you will be the friendly voice of QVC, providing world-class customer service. Your responsibilities include handling inbound calls, processing orders accurately, and promoting products to enhance customer loyalty. You will work as part of a team to meet performance targets and will undergo a comprehensive onboarding and training process.
Remote working approach (Minimum of first 3 months onsite)
We offer a flexible work environment combining home and office work. After the initial 3 months, options will be discussed with your leader.
What You Bring
- Desire to deliver excellent customer experiences
- Ownership of performance and continuous improvement
- Engagement with customers and colleagues
- Strong communication skills
- Computer literacy
- Punctuality and commitment
What will I get in return?
An enriching experience, career development opportunities, and a chance to be part of a dedicated team focused on customer satisfaction. Apply online today!
Orderline Representative - On Call Evenings, Monday-Sunday: 17:00-02:00 employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - On Call Evenings, Monday-Sunday: 17:00-02:00
✨Tip Number 1
Familiarise yourself with QVC's brand and product offerings. Understanding their unique selling points and customer engagement strategies will help you connect better with potential customers during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can prepare you for the types of calls you might handle as an Orderline Representative.
✨Tip Number 3
Be ready to demonstrate your commitment to excellent customer service. Think of examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the hiring team.
✨Tip Number 4
Show your flexibility and willingness to adapt to various working hours. Since the role requires evening shifts, emphasising your availability and readiness to work during those times will make you a more attractive candidate.
We think you need these skills to ace Orderline Representative - On Call Evenings, Monday-Sunday: 17:00-02:00
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Orderline Representative. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Emphasise any previous roles where you've demonstrated strong communication skills and a commitment to customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of QVC's values. Mention specific examples from your past experiences that demonstrate your ability to handle customer inquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for customer service during the interview. QVC values individuals who are passionate about providing excellent experiences, so share any relevant experiences that highlight your commitment to customer satisfaction.
✨Demonstrate Strong Communication Skills
As an Orderline Representative, you'll need to communicate effectively with customers. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully resolved customer issues in the past.
✨Be Ready to Discuss Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability openly. Highlight your willingness to adapt to the schedule and how you can manage your time effectively to meet the demands of the job.
✨Research QVC and Its Values
Familiarise yourself with QVC's mission and values before the interview. Understanding their approach to customer engagement and product promotion will help you align your answers with what they are looking for in a candidate.
