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- Tasks: Lead operations strategy and delivery in Fraud & Financial Crime, enhancing processes and customer journeys.
- Company: Join a dynamic social network focused on innovation and exceptional service in financial operations.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a high-impact role that shapes the future of fraud prevention and customer experience.
- Qualifications: Experience in financial services or regulated industries, with strong leadership and communication skills required.
- Other info: This role requires an EU work permit and offers a chance to work in a virtual team environment.
The predicted salary is between 54000 - 84000 £ per year.
As a Vice President – Operations Strategy and Delivery - Fraud & Financial Crime, you’ll balance tactical delivery and strategic direction setting. You will work across teams within Fraud and Financial Crime to enhance our operations for our people, processes, and customer journeys.
Job Responsibilities
- Develop a high-performing business operations function, delivering optimized service experiences within Fraud and Financial Crime Operations.
- Collaborate with relevant teams to continuously improve operational and business performance, optimizing both customer and employee experience.
- Define, implement, and maintain operational excellence across teams, ensuring a fair, transparent, and exceptional customer experience.
- Act as a subject matter expert for digital business policies, processes, products, and solutions.
- Work with technology and process engineering teams to design leading customer experiences while mitigating risks.
- Manage stakeholder relationships with global teams to ensure exceptional service delivery.
- Operate effectively in a virtual team environment, fostering a culture of first-time right service for colleagues and customers.
Required qualifications, capabilities, and skills
- Relevant expertise in Financial Services banking or a heavily regulated industry.
- Proven ability to collaborate across teams and with leaders to implement change.
- Strong leadership, communication, presentation, and influencing skills.
- Deep understanding of Fraud & Financial Crime Operations, preferably in digital/retail banking.
- Experience with strategic projects aligning with governance and regulatory standards.
- Experience in high-growth or startup environments, adaptable and agile.
- Knowledge of contact centre operations, AI, and customer service innovations.
- Proven ability to build and sustain a strong organizational culture.
Preferred qualifications, capabilities, and skills
- Experience with Controls/Operational Risk Management in large banking organizations.
- Ability to work independently in a dynamic, changing environment.
- Excellent communication skills, active listening, and concise reporting.
- Strong analytical skills for data-driven decision-making.
- Leadership experience within operational teams.
Vice President, Operations Strategy and Delivery, Fraud & Financial Crime employer: JPMorgan Chase & Co.
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, Operations Strategy and Delivery, Fraud & Financial Crime
✨Tip Number 1
Network with professionals in the financial services and fraud prevention sectors. Attend industry conferences or webinars to connect with potential colleagues and leaders who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in Fraud & Financial Crime Operations. Being knowledgeable about AI innovations and contact centre operations will help you stand out as a candidate who is ready to drive change.
✨Tip Number 3
Prepare to discuss your experience in leading strategic projects, especially those that align with governance and regulatory standards. Be ready to share specific examples of how you've implemented change in previous roles.
✨Tip Number 4
Showcase your ability to foster a strong organisational culture. Think of ways you've built team morale and collaboration in past positions, as this will resonate well with the leadership aspect of the role.
We think you need these skills to ace Vice President, Operations Strategy and Delivery, Fraud & Financial Crime
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Financial Services and Fraud & Financial Crime Operations. Use specific examples that demonstrate your leadership skills and ability to implement change.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the industry. Discuss how your background aligns with the responsibilities of the Vice President position and mention any strategic projects you've led.
Showcase Your Leadership Experience: Emphasise your leadership experience within operational teams. Provide examples of how you've fostered a strong organisational culture and improved service delivery in previous roles.
Highlight Analytical Skills: Demonstrate your strong analytical skills by including examples of data-driven decision-making in your application. This will show your capability to enhance operational performance effectively.
How to prepare for a job interview at JPMorgan Chase & Co.
✨Showcase Your Leadership Skills
As a Vice President, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments like Fraud and Financial Crime.
✨Understand the Industry Landscape
Familiarise yourself with current trends and challenges in the financial services sector, especially regarding fraud prevention and compliance. This knowledge will help you engage in meaningful discussions during the interview.
✨Highlight Collaborative Experiences
Collaboration is key for this role. Be ready to discuss specific instances where you've worked across teams to implement change or improve processes, showcasing your ability to build relationships and drive results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about potential challenges in operations strategy and how you would address them, particularly in a digital banking context.
