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- Tasks: Conduct face-to-face interviews with air passengers at Heathrow Airport.
- Company: Join the UK's leading aviation and aerospace regulator, ensuring safety standards.
- Benefits: Enjoy flexible shifts, free parking, uniform allowance, and discounts at airport retailers.
- Why this job: Gain valuable customer service experience in a dynamic airport environment.
- Qualifications: Customer service experience preferred; fluency in English required, other languages a plus.
- Other info: Must undergo National Security Vetting; commitment to ethical standards is essential.
The predicted salary is between 24000 - 24000 £ per year.
Salary: £24,000 (Prorated salary £11,393 per annum as this is a part time role)
Contract Type: Fixed Term Contract – Part Time - 10 shifts per month – 864 hours per year
Security Level: CTC
Location: Heathrow Airport
Visa Restrictions: This position does not offer visa sponsorship.
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role
- We are currently looking for Survey Interviewers for Heathrow Airport and candidates would have previous customer experience.
- The role of Survey Interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations:
- To approach air passengers to seek their cooperation with the survey
- To obtain accurate information from air passengers both on their journey and their personal details using a pre-set questionnaire
- Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate.
- Indicate on the questionnaire where it is believed that false information has been deliberately given
- Maintain a strict systematic random sampling scheme to ensure integrity of survey results
About You
- Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.
- Previous experience with market research is advantageous but not essential.
- Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset.
- Experience of working autonomously and without supervision.
What Can We Offer You?
- Flexible shift patterns for those candidates looking for part time hours
- Free parking
- Uniform allowance
- Staff discounts at airport retailers and restaurants
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years. If you do not meet these requirements, we may not be able to accept your application.
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.
Inclusive Recruitment
We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.
Working With Us
We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.
We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.
We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!
Our Values: Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone.
Closing Date: Wednesday 9th July 2025
Interview Date: Monday 14th or 15th July 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
Survey Interviewer - Heathrow employer: Civil Aviation Authority
Contact Detail:
Civil Aviation Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Survey Interviewer - Heathrow
✨Tip Number 1
Familiarise yourself with the airport environment and operations. Understanding how Heathrow functions, including peak times and passenger flow, will help you engage effectively with air passengers during your interviews.
✨Tip Number 2
Brush up on your customer service skills. Since previous customer experience is essential for this role, practice active listening and effective communication techniques to ensure you can connect with passengers and gather accurate information.
✨Tip Number 3
Consider learning a few key phrases in other languages. While not mandatory, being able to communicate in multiple languages can be a significant advantage when interacting with diverse passengers at the airport.
✨Tip Number 4
Plan your commute to ensure you can meet the early shift requirements. Living within a commutable distance from Heathrow will not only help you arrive on time but also demonstrate your commitment to the role during the interview process.
We think you need these skills to ace Survey Interviewer - Heathrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any knowledge of the airport or aviation industry. Use specific examples to demonstrate your skills in dealing with customers.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role of Survey Interviewer at Heathrow. Mention your ability to work autonomously and your understanding of the importance of accurate data collection.
Highlight Language Skills: If you speak any languages other than English, be sure to mention them in your application. This could set you apart from other candidates and show your ability to engage with a diverse range of passengers.
Prepare for the Interview: If you get invited for an interview, prepare by reviewing common interview questions related to customer service and data collection. Be ready to discuss how you would handle challenging situations during surveys.
How to prepare for a job interview at Civil Aviation Authority
✨Showcase Your Customer Service Skills
Since the role requires previous customer experience, be prepared to discuss specific examples of how you've successfully interacted with customers in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Familiarise Yourself with Aviation Terminology
Having knowledge of the airport and aviation industry will give you an edge. Brush up on relevant terms and concepts that may come up during the interview, as this shows your genuine interest in the field.
✨Practice Your Interview Questions
Anticipate questions related to the role, such as how you would approach passengers for surveys or handle inconsistent answers. Practising your responses can help you feel more confident and articulate during the interview.
✨Demonstrate Your Ability to Work Autonomously
The job requires working without supervision, so be ready to provide examples of times when you've successfully managed tasks independently. This will reassure the interviewer of your capability to perform well in this role.
