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- Tasks: Help create unforgettable guest experiences in our vibrant food and beverage team.
- Company: Join the London Croydon Aerodrome Hotel, part of Best Western's Signature Collection.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a cycle to work scheme.
- Why this job: Be the face of hospitality, engage with guests, and thrive in a dynamic environment.
- Qualifications: Bring enthusiasm, a passion for hospitality, and some experience in the industry.
- Other info: Located just 12 miles from central London, perfect for business and leisure.
The predicted salary is between 24000 - 36000 £ per year.
Looking for a role where you can showcase your passion for hospitality and create unforgettable guest experiences? Join our hotel food and beverage team! We are dedicated to providing exceptional hospitality service and seeking enthusiastic individuals to help us deliver top-notch food and beverage experiences.
As a team member, you will be responsible for setting up the restaurant and bar for service, ensuring standards of presentation are met. You will serve as the face of the business, acting as an ambassador for the hotel and maintaining its brand reputation by delivering excellent hospitality service.
We believe our people are our greatest asset. Bring your personality to the role, engage with guests, take their food and beverage orders, use upselling opportunities, and create a welcoming atmosphere. Join us in delivering unforgettable experiences!
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Cycle to work scheme
- Wellbeing tips and fitness videos
- Recipe ideas
- Advice on active and healthy living
- Wellbeing podcasts and TV
- Breathing exercises
- 24/7 support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal candidates will have contagious enthusiasm, a sincere desire to create memorable guest experiences, the ability to engage naturally, and a genuine passion for hospitality. Proven experience in a hospitality environment, preferably in hotel or restaurant operations, is preferred. Candidates should remain calm under pressure, be self-motivated, approachable, eager to learn, detail-oriented, and confident in their abilities.
The London Croydon Aerodrome Hotel, part of the Signature Collection by Best Western, offers a convenient location, just 12 miles from central London and 15 minutes by train from East Croydon Station. It features 110 bedrooms, including family rooms, a stylish wedding venue for up to 130 guests, and five meeting rooms for up to 170 delegates. It provides great value, premium accommodation outside London, ideal for business travelers and families visiting attractions like Chessington World of Adventures or Thorpe Park.
LGH Hotels Management offers exciting career opportunities in the hospitality industry. With a growing portfolio of 42 UK hotels, including brands like Crowne Plaza, Holiday Inn, and Best Western, we are committed to shaping the future of UK hospitality. Join our dynamic team and build a fulfilling career with us.
Assistant Hospitality Service Manager – F&B employer: London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western
Contact Detail:
London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Service Manager – F&B
✨Tip Number 1
Familiarise yourself with the London Croydon Aerodrome Hotel and its offerings. Understanding their unique selling points, such as their location and amenities, will help you engage more effectively during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Assistant Hospitality Service Manager position.
✨Tip Number 3
Prepare to demonstrate your customer service skills in practical scenarios. Think of examples from your past experiences where you successfully handled guest interactions, especially under pressure, as this is crucial for the hospitality industry.
✨Tip Number 4
Showcase your enthusiasm for hospitality during any interactions with the hiring team. Your passion can set you apart from other candidates, so be sure to express why you love creating memorable guest experiences and how you can contribute to their team.
We think you need these skills to ace Assistant Hospitality Service Manager – F&B
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Hospitality Service Manager role. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your desire to create memorable guest experiences. Use specific examples from your past experiences to demonstrate how you can contribute to the hotel's success.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality, particularly in food and beverage service. Include details about your achievements, such as upselling successes or positive guest feedback, to showcase your skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable guest experiences in the past, as this will demonstrate your genuine interest in the role.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and difficult situations. Think of scenarios where you remained calm under stress or resolved a guest complaint effectively, and be ready to discuss these experiences.
✨Demonstrate Your Team Spirit
Since this role involves working closely with a team, highlight your ability to collaborate and support your colleagues. Share instances where you contributed to a positive team environment or helped a teammate succeed.
✨Know the Brand and Its Values
Research the London Croydon Aerodrome Hotel and its parent company, Best Western. Understanding their brand values and what they stand for will help you align your answers with their expectations and show that you're a good fit for their team.
