Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help distressed passengers with bookings and emergency relocations in a fast-paced environment.
- Company: Join Corpay, a leader in travel solutions, dedicated to supporting customers in need.
- Benefits: Enjoy life insurance, access to a benefits portal, and LinkedIn learning opportunities.
- Why this job: Make a real impact by assisting travellers while developing your skills in a dynamic team.
- Qualifications: Bilingual in Spanish and English, with 2+ years in the airline or hotel industry preferred.
- Other info: Flexible hours required; work from our Luton office with potential for remote support.
The predicted salary is between 24000 - 36000 £ per year.
As a Distress Passenger Agent, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:
- Assigned workspace in Luton, UK office
- Formal, hands-on training
Role Responsibilities
- Booking hotel accommodations and transportation for distressed passengers
- Handling emergency, last-minute passenger relocations
- Working with internal departments and vendors to resolve booking issues
- Sourcing hotels in uncontracted or sold-out markets and gaining necessary approvals
- Logging all reservation details, approvals, and supporting documentation in TA Connections systems
- Utilizing tools and technology to accurately track and report transactions
- Making vendor payments in accordance with system settings
- Monitoring systems and reporting access issues to supervisors
- Communicating respectfully and professionally with customers and internal teams
- Supporting data collection for IT, billing, and collections functions
- Maintaining punctuality and adherence to company policies
- Working extended hours during irregular operations
- Participating in special projects and performing additional duties as assigned
Qualifications & Skills
- Must be bilingual – Spanish and English
- We do NOT sponsor work visas
- High school diploma or GED (required); some college preferred
- 2+ years’ experience in the airline and/or hotel industry
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational and multitasking abilities
- Familiarity with hotel sourcing, market research, and rate negotiation
- Proficiency with Connex and PC tools
- Customer service or call center experience (preferred but not required)
- Must have a reliable internet connection (100 Mbps+) and a quiet work environment for remote escalation support when applicable
- Ability to work independently and as part of a collaborative team
- Willingness to work flexible hours including evenings, weekends, and during high-demand irregular operations
4x Life insurance
Access to benefits portal
Access to Linked learning
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Bilingual Distress Passenger Agent employer: Corpay, Inc.
Contact Detail:
Corpay, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Distress Passenger Agent
✨Tip Number 1
Brush up on your bilingual skills, especially in customer service scenarios. Practising common phrases and responses in both Spanish and English can help you communicate effectively with distressed passengers.
✨Tip Number 2
Familiarise yourself with the airline and hotel industry, particularly in areas like hotel sourcing and market research. Understanding how to negotiate rates and find accommodations in sold-out markets will give you an edge.
✨Tip Number 3
Prepare for the role by learning about the tools and technology used in booking systems, such as TA Connections. Being comfortable with these systems will demonstrate your readiness to hit the ground running.
✨Tip Number 4
Showcase your organisational and multitasking abilities during any interviews or discussions. Be ready to provide examples of how you've successfully managed multiple tasks in high-pressure situations, as this is crucial for the role.
We think you need these skills to ace Bilingual Distress Passenger Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in Spanish and English, as well as your experience in the airline or hotel industry. Emphasise any relevant customer service roles and your ability to handle emergency situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and your ability to work under pressure. Mention specific examples of how you've successfully managed bookings or resolved issues in past roles.
Highlight Relevant Experience: In your application, focus on your organisational and multitasking abilities. Provide examples of how you've sourced hotels or negotiated rates, especially in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Corpay, Inc.
✨Showcase Your Bilingual Skills
Since the role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking confidently in both tongues.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in the airline or hotel industry. Share specific examples of how you've handled customer service situations, especially those involving distress or emergencies, as this will show your capability to manage the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to source accommodations or resolve booking issues under pressure, and be ready to explain your thought process and actions.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. During the interview, focus on articulating your thoughts clearly and professionally. Show that you can communicate respectfully with both customers and internal teams, as this will be crucial in your day-to-day responsibilities.
