Senior Consultant - Omni Channel
Senior Consultant - Omni Channel

Senior Consultant - Omni Channel

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
I

At a Glance

  • Tasks: Guide clients on their omnichannel journey and create tailored solutions.
  • Company: Join a dynamic organisation with 300,000 employees, driving digital transformation.
  • Benefits: Enjoy a collaborative environment, career growth opportunities, and a chance to work with diverse teams.
  • Why this job: Be part of a high-growth team solving real-world challenges in retail and logistics.
  • Qualifications: Experience in omnichannel solutions, excellent communication skills, and a passion for technology required.
  • Other info: Must have EU work permit and willingness to travel for client engagements.

The predicted salary is between 43200 - 72000 £ per year.

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

About your role

  • Bring omnichannel process expertise with a deep understanding on all digital channels and emerging trends, who can navigate and structure complex requirements.
  • Advise clients in their omnichannel journey and guide them towards making the right choices during this process.
  • Understand the complex requirements associated with this journey and break it down into modular products that present a clear roadmap towards the true omnichannel state.
  • Create tailor-made offerings to assist clients, set up and maintain an ongoing customer success model.
  • Steer the clients in selecting the relevant technologies and showcase expertise in one or more technologies around order management, integrations, fulfilment, ERP and customer service.
  • Define and deliver the consumer journey from demand creation to fulfilment and returns.
  • Lead large teams comprising experts in different domains and technologies to provide a single point of contact for the client in terms of design, delivery and support.
  • Provide ROI based creative/strategic input as part of digital roadmaps for legacy and greenfield implementation.
  • Results-oriented, with the ability to accomplish project/team goals by ensuring on-time delivery.

Requirements

  • Have a broad business skill set including stakeholder management, problem-solving, and resilience.
  • Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences.
  • Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel.
  • Have application/domain expertise, you should be able to lead workshops, work in matrix team structure, and assume front-end roles at client locations.
  • Are an expert in order management solutions - IBM, Manhattan or Blue Yonder.
  • Can advise clients on right size DTC solution aligned to business objective.
  • Are the trusted advisor to the client to implement and enhance their Omni channel journeys.
  • Are an expert on the KPIs around omnichannel and familiar with creating business cases for the products in the omnichannel setup.
  • Are a technology enthusiast to complement the business domain expertise.
  • Have extensive industry experience in CPG & Retail.
  • Have prior consulting experience in e-commerce, m-commerce solution advisor, design and/or delivery.
  • Have experience of working with multi-cultural teams across multi locations.
  • Can manage business stakeholders to deliver change management and process improvements.
  • Have excellent organisational and analytical skills along with a sound technical understanding.
  • Self-starter with excellent communication skills.

About your team

Our CRL (Consumer Goods, Retail & Logistics) practice helps some of the largest global firms and most recognisable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future. We transform traditional organizations to digitally centric business models and drive new revenue streams.

Senior Consultant - Omni Channel employer: Infosys

Join a leading firm in London that champions innovation and collaboration, offering a vibrant work culture where your ideas and expertise are valued. As a Senior Consultant in Omni Channel, you'll benefit from extensive professional development opportunities within a dynamic team of 300,000 employees, all while contributing to transformative projects for top global brands. Experience a supportive environment that encourages growth and embraces diverse perspectives, making it an exceptional place to advance your career.
I

Contact Detail:

Infosys Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Consultant - Omni Channel

✨Tip Number 1

Familiarise yourself with the latest trends in omnichannel strategies. Understanding how different digital channels interact and the emerging technologies in this space will help you stand out as a knowledgeable candidate.

✨Tip Number 2

Network with professionals in the omnichannel and retail sectors. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.

✨Tip Number 3

Prepare to discuss specific case studies where you've successfully implemented omnichannel solutions. Being able to articulate your past experiences and the impact of your work will demonstrate your expertise to potential employers.

✨Tip Number 4

Showcase your ability to lead diverse teams by highlighting any previous experience managing multicultural groups. This is crucial for a role that involves steering large teams across various domains and technologies.

We think you need these skills to ace Senior Consultant - Omni Channel

Omnichannel Process Expertise
Digital Channel Knowledge
Complex Requirement Structuring
Client Advisory Skills
Modular Product Development
Customer Success Model Management
Technology Selection Expertise
Order Management Solutions (IBM, Manhattan, Blue Yonder)
Consumer Journey Definition
Team Leadership
ROI-Based Strategic Input
Stakeholder Management
Data Gathering and Validation
Interpersonal Skills
Written and Verbal Communication Skills
Application/Domain Expertise
Business Case Creation for Omnichannel Products
Change Management
Organisational Skills
Analytical Skills
Technical Understanding
Self-Starter Attitude
Experience in CPG & Retail
Consulting Experience in E-commerce and M-commerce
Multi-Cultural Team Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in omnichannel strategies, digital channels, and consulting. Use specific examples that demonstrate your expertise in order management solutions and stakeholder management.

Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your skills align with the job requirements, particularly your experience in e-commerce and your ability to lead teams in complex projects.

Showcase Your Communication Skills: Since strong written and verbal communication skills are essential, ensure your application is free from errors and clearly articulates your thoughts. Consider including a brief example of how you've successfully communicated complex information to diverse audiences.

Highlight Relevant Certifications: If you have any certifications related to omnichannel strategies, order management, or consulting, be sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.

How to prepare for a job interview at Infosys

✨Showcase Your Omnichannel Expertise

Make sure to highlight your understanding of omnichannel processes and digital channels during the interview. Be prepared to discuss specific examples of how you've navigated complex requirements and guided clients through their omnichannel journeys.

✨Demonstrate Problem-Solving Skills

Since the role requires strong problem-solving abilities, come equipped with examples of challenges you've faced in previous roles. Discuss how you approached these issues and the outcomes, showcasing your resilience and analytical skills.

✨Communicate Effectively

Given the importance of interpersonal skills in this position, practice articulating your thoughts clearly and concisely. Be ready to demonstrate your proficiency in both English and the local language, as well as your ability to communicate complex information to diverse audiences.

✨Prepare for Technical Discussions

As an expert in order management solutions, be prepared to discuss specific technologies like IBM, Manhattan, or Blue Yonder. Familiarise yourself with the latest trends and KPIs in omnichannel setups, and be ready to advise on DTC solutions aligned with business objectives.

Senior Consultant - Omni Channel
Infosys
I
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>