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- Tasks: Manage courier resources and ensure smooth operations daily.
- Company: Join CitySprint, the UK's leading courier service focused on innovation.
- Benefits: Enjoy generous holiday allowance, birthday leave, and wellness perks.
- Why this job: Be part of a dynamic team that values customer service and innovation.
- Qualifications: Experience in the transport industry and strong communication skills required.
- Other info: DBS check is mandatory for successful candidates.
The predicted salary is between 26770 - 37681 £ per year.
Operations Controller (Transport Controller) – Rochester
Client: CitySprint
Location:
Salary: £26,770 - £37,681 (Depending on experience)
Hours: 40 hours per week
Shifts: Monday to Friday, anytime between 9 am to 6 pm
Benefits and Perks:
- An impressive holiday allowance that increases with your years of service
- An additional day off for your birthday
- Death in Service allowance
- Enhanced Maternity and Paternity leave
- Complimentary day of annual leave for family moments
- Access to a health and wellness program
- Discounts through 'Medicash Perks at Work'
- Ride to work scheme
- Interest-free season ticket loans after a year of service
CitySprint aims to be the UK's leading courier services provider, focusing on innovation and customer service excellence. We seek a dedicated Operations Controller to ensure efficient management of courier resources, adherence to SLAs, and positive stakeholder relationships.
Main responsibilities include:
- Communicating effectively regarding courier workload
- Monitoring jobs through to POD and completion, prioritizing platinum customers
- Maintaining Service Level Agreements
- Keeping clients and staff informed of delays or issues
- Managing fleet size and recruitment during peak periods
- Supporting courier onboarding and compliance
Key skills required:
- Exceeding customer expectations
- Initiative and independence
- Clear communication skills
- Highly organized
- Transport industry experience
- Geographical knowledge
- Punctuality and attendance
- Computer literacy
Successful candidates will undergo a DBS check. If you're interested in this role, we look forward to hearing from you!
Operations Controller(Transport Controller) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller)
✨Tip Number 1
Familiarise yourself with the transport industry and its key players. Understanding the dynamics of courier services and logistics will help you speak confidently about the role and demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with professionals in the transport sector. Attend industry events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Operations Controller position.
✨Tip Number 3
Prepare to discuss your experience with managing resources and adhering to service level agreements. Be ready to share specific examples of how you've successfully handled similar responsibilities in previous roles, as this will showcase your suitability for the position.
✨Tip Number 4
Demonstrate your organisational skills by creating a plan for how you would manage courier workloads and prioritise tasks. Presenting a clear strategy during your interview can set you apart from other candidates and show that you're proactive.
We think you need these skills to ace Operations Controller(Transport Controller)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and the transport industry. Emphasise skills such as communication, organisation, and customer service that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Use examples from your past experiences to demonstrate how you meet the key skills required for the role.
Highlight Relevant Achievements: In both your CV and cover letter, include specific achievements that showcase your ability to manage resources effectively and exceed customer expectations. Quantify your successes where possible.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Controller role.
How to prepare for a job interview at CitySprint
✨Showcase Your Organisational Skills
As an Operations Controller, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the workload effectively.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've communicated with clients and team members in previous roles, especially during challenging situations.
✨Demonstrate Your Initiative
Employers value candidates who can take initiative. Think of instances where you identified a problem and took steps to resolve it without being prompted. This will show that you can work independently and proactively.
✨Familiarise Yourself with the Transport Industry
Having geographical knowledge and understanding the transport industry is essential for this position. Brush up on current trends and challenges in the sector, and be prepared to discuss how your experience aligns with the company's goals.
