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- Tasks: Provide on-site technical support and troubleshoot hardware/software issues.
- Company: Join NETS, a global leader in innovative tech solutions with 40+ years of expertise.
- Benefits: Enjoy hands-on experience, travel opportunities, and work with cutting-edge technology.
- Why this job: Be part of a dynamic team impacting clients globally while enhancing your technical skills.
- Qualifications: Strong IT background, experience with FTTH technology, and good communication skills required.
- Other info: Willingness to travel within Midland is essential for this role.
The predicted salary is between 36000 - 60000 Ā£ per year.
NETS is a leading global Solutions Provider and Systems Integrator dedicated to empowering the future through our integrated approach and commitment to delivering Innovative, Intelligent, and Integrated Solutions (NETS 3 Iās) Effectively, Efficiently, and Economically (NETS 3 Eās). Our service portfolio covers 3 verticals namely Infrastructure, Digital, and Managed Solutions, and NETS Services include Access Networks (Fixed and Wireless), Enterprise Data Networks, Cloud Solutions, Cyber Security, Automation, Resource Outsourcing, and Managed Services.
We are looking for a Field Support Engineer who will be responsible for providing on-site technical support and assistance to our customers. The ideal candidate should have a strong technical background in IT or a related field, with hands-on experience in troubleshooting hardware and software issues. Excellent interpersonal and communication skills are essential for effectively interacting with clients and understanding their technical needs. Experience in installing, configuring, and maintaining computer systems, servers, and networks is desired. This role involves diagnosing network issues, maintaining equipment, and performing routine technical tasks related to optical fiber and GPON technology. The technician will work with various testing tools, manage active IP core switches, and ensure effective communication and collaboration with teams across different regions.
Requirements
- Work experience in FTTH technology network troubleshooting activities.
- Brief understanding of optical Fiber/GPON technology.
- Basic understanding of IP Core switches with experience on related activities (Troubleshooting/Replacement of active switches).
- Experience in using test tools (OTDR, Power meter, VFL, Source meter, ethernet sequence tester).
- Holding relevant certification to work on UG/Aerial network will be a surplus.
- Good verbal and written communication skills in English.
- Hold experience using Laptop and MS office tools and understand systems.
- Willing to travel to different areas in Midland for work requirement.
- Hold B.Tech/GCSE or equivalent qualification.
Field Support Engineer employer: Nets International
Contact Detail:
Nets International Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Field Support Engineer
āØTip Number 1
Familiarise yourself with FTTH technology and GPON systems. Understanding these technologies will not only help you during the interview but also demonstrate your commitment to the role.
āØTip Number 2
Brush up on your troubleshooting skills, especially with IP core switches. Being able to discuss specific scenarios where you've successfully diagnosed and resolved issues will set you apart from other candidates.
āØTip Number 3
Prepare to showcase your experience with testing tools like OTDR and Power meters. Having practical examples of how you've used these tools in past roles can highlight your hands-on expertise.
āØTip Number 4
Emphasise your communication skills and willingness to travel. Since this role involves interacting with clients and working across different regions, demonstrating your ability to communicate effectively will be crucial.
We think you need these skills to ace Field Support Engineer
Some tips for your application š«”
Understand the Job Requirements: Carefully read the job description for the Field Support Engineer position. Make a note of the key skills and experiences required, such as knowledge of FTTH technology and troubleshooting experience with IP Core switches.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your technical background in IT, hands-on troubleshooting experience, and any certifications related to optical fibre or GPON technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide on-site technical support and your strong communication skills.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Nets International
āØShowcase Your Technical Skills
Make sure to highlight your hands-on experience with troubleshooting hardware and software issues. Be prepared to discuss specific examples of how you've resolved technical problems in the past, especially related to FTTH technology and optical fibre.
āØDemonstrate Communication Skills
Since excellent interpersonal skills are crucial for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would communicate a technical issue to a non-technical client.
āØFamiliarise Yourself with Testing Tools
Brush up on your knowledge of testing tools like OTDR, Power meter, and ethernet sequence testers. Be ready to discuss your experience using these tools and how they have helped you in previous roles.
āØPrepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you diagnosed network issues or maintained equipment, and be ready to explain your thought process during those situations.
