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- Tasks: Provide hands-on support for users and troubleshoot technical issues.
- Company: Join NSC, a forward-thinking company gearing up for exciting projects.
- Benefits: Flexible work options and opportunities for professional growth await you.
- Why this job: Be part of a dynamic team that values exceptional customer service and continuous improvement.
- Qualifications: 2+ years of experience in desktop support with strong technical knowledge required.
- Other info: This is a future position, with recruitment starting mid-2025.
The predicted salary is between 30000 - 42000 £ per year.
We are gearing up for a project starting mid-2025 and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so, please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities.
The Desktop Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.
Responsibilities- Ability to advise and to present to one or more customer staff.
- Monitor and control daily service call activity, utilization, inventory levels and service levels.
- Exceptional customer service.
- Advanced knowledge in Customer Service Aptitude.
- Resolving technical problems with hardware, software and connectivity.
- Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve.
- Participate in the configuration and support of internal systems.
- Ability to work effectively with Logistics.
- Adherence to assigned schedule.
- Adhering to documented policies, procedures and processes that are specific to the service.
- Clear and concise documentation of all customer interaction within appropriate CRM tool.
- Able to function in a team environment.
- Maintain knowledge levels as industry enhancements occur.
- Support installation and implementation of connectivity and high-end systems products.
- Continuous improvement of service delivery.
- Ability to juggle time and resources to meet or exceed expectations.
Work Experience: More than 24 months.
Sound knowledge of:
- English (written and verbal).
- Advanced knowledge in Computer Hardware.
- Advanced knowledge in Common Software applications.
- Advanced knowledge in Microsoft Operating system.
- Proficient knowledge in Printer Hardware.
- Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices.
- Proficient knowledge in Ticketing software.
- Microsoft Office & Office 365 applications.
- PC/Laptop hardware.
- PC/Laptop peripherals, including printers.
- Mobile devices.
Aware of:
- Active Directory.
- Exchange.
- Apple OS.
- Network and server hardware and components.
IT qualifications may include:
- A+ Certification;
- Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server + PC/Laptop OEM Maintenance Certification.
- CompTIA A+ Certification.
- Microsoft Certified IT Professional (MCITP) certification in desktop area.
- Microsoft Office Specialist (MOS) certification.
Future position : Desktop Support Engineer employer: NSC Global
Contact Detail:
NSC Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future position : Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in desktop support and IT service management. This will not only help you understand the role better but also allow you to engage in meaningful conversations with our team when we reach out.
✨Tip Number 2
Brush up on your technical skills, especially in areas like Microsoft Operating Systems and common software applications. Being well-versed in these will give you an edge when discussing your capabilities with us.
✨Tip Number 3
Network with professionals in the IT support field. Join forums or groups where you can share insights and learn from others' experiences. This could provide you with valuable information that may come in handy during our recruitment process.
✨Tip Number 4
Stay updated on the latest certifications relevant to desktop support, such as CompTIA A+ or Microsoft Certified IT Professional. Having these qualifications can significantly boost your profile when we start our recruitment activities.
We think you need these skills to ace Future position : Desktop Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Desktop Support Engineer position. Familiarise yourself with the technical skills mentioned in the job description, such as knowledge of hardware, software, and networking.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service aptitude, troubleshooting abilities, and any specific IT certifications you hold, such as A+ or MCITP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your hands-on experience in desktop support and how you can contribute to efficient business operations without impacting service levels.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application presents a professional image.
How to prepare for a job interview at NSC Global
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with hardware, software, and networking during the interview. Be prepared to discuss specific technical problems you've solved in the past and how you approached them.
✨Demonstrate Customer Service Excellence
Since the role requires exceptional customer service skills, think of examples where you've gone above and beyond for a customer. Be ready to explain how you handle difficult situations and maintain professionalism under pressure.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of ticketing software and CRM tools, as these are crucial for documenting customer interactions. Mention any specific tools you've used and how they helped improve your workflow.
✨Prepare for Team Dynamics
The role involves working effectively within a team environment. Think about your previous experiences in team settings and be ready to discuss how you contribute to team success and manage conflicts.
