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- Tasks: Manage debt recovery for individuals and businesses while providing support referrals.
- Company: Join Dundee City Council, dedicated to improving community welfare and financial stability.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by helping people break the debt cycle in a supportive environment.
- Qualifications: 5 National 5s or equivalent, including Maths and English; relevant experience is also accepted.
- Other info: A Level 1 Basic Disclosure Scotland check is required for this role.
The predicted salary is between 27511 - 29556 £ per year.
Location: Dundee House 50 North Lindsay Street, DD1 1LS
Salary: £27,511 - £29,556 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 37 hours per week
Work From Home: Hybrid
Job Description: Working in a hybrid style, based at home and Dundee House, you will work full time, 37 hours per week.
Requirements:
- You will have 5 National 5s, or equivalent, including Maths and English; or relevant work experience.
Responsibilities:
- You will be responsible for the effective management of all aspects of consolidated debt relating to individuals and businesses, and provide referrals to support agencies in order to break the debt cycle whilst increasing recovery levels within the Council.
The Individual:
- You will have experience of delivering a customer focused service, the ability to deal with potentially sensitive or challenging situations and have experience of assisting members of the public who are in stressful situations.
- You will have well developed communication skills, an awareness of Data Protection Legislation and experience using computerised systems including Microsoft along with the ability to analyse data/information with attention to detail.
- A flexible approach to carrying out duties, with the ability to prioritise work and manage time effectively with the ability to work as part of a team and on your own with minimum supervision is essential.
- A Level 1 Basic Disclosure Scotland check is required.
Corporate Recovery Officer employer: Dundee City Council
Contact Detail:
Dundee City Council Recruiting Team
paul.blackwood@dundeecity.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Recovery Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals and businesses in debt recovery. Understanding these issues will help you demonstrate empathy and insight during any interviews, showing that you're not just qualified but also genuinely interested in helping others.
✨Tip Number 2
Brush up on your knowledge of Data Protection Legislation. Being well-versed in this area is crucial for a Corporate Recovery Officer, and it will give you an edge when discussing how you would handle sensitive information responsibly.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed challenging situations or provided excellent customer service. This will help you illustrate your skills effectively during the interview process.
✨Tip Number 4
Network with professionals in the field of debt recovery or local government services. Engaging with others in similar roles can provide valuable insights and may even lead to referrals or recommendations that could strengthen your application.
We think you need these skills to ace Corporate Recovery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and debt management. Use specific examples that demonstrate your ability to handle sensitive situations and your attention to detail.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Corporate Recovery Officer position. Mention your understanding of the role's responsibilities and how your skills align with the requirements outlined in the job description.
Highlight Relevant Skills: Emphasise your communication skills and experience with data analysis. Provide examples of how you've successfully managed time and prioritised tasks in previous roles, especially in challenging environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Dundee City Council
✨Showcase Your Customer Service Skills
Since the role involves delivering a customer-focused service, be prepared to discuss your previous experiences in handling sensitive situations. Share specific examples where you successfully assisted individuals in distress.
✨Demonstrate Your Analytical Abilities
The job requires attention to detail and data analysis skills. Be ready to explain how you've used these skills in past roles, perhaps by discussing a time when you analysed data to improve a process or solve a problem.
✨Familiarise Yourself with Data Protection Legislation
Understanding data protection is crucial for this position. Brush up on relevant legislation and be prepared to discuss how you would ensure compliance in your work, especially when dealing with sensitive information.
✨Highlight Your Flexibility and Time Management
This role demands a flexible approach and effective time management. Prepare to talk about how you prioritise tasks and manage your workload, especially in a hybrid working environment.
