Technical Support Engineer – Lab Informatics

Technical Support Engineer – Lab Informatics Join to apply for the Technical Support Engineer – Lab Informatics role at Agilent Diagnostics & Genomics Solutions Continue with Google Continue with Google Technical Support Engineer – Lab Informatics 3 days ago Be among the first 25 applicants Join to apply for the Technical Support Engineer – Lab Informatics role at Agilent Diagnostics & Genomics Solutions Job Description Job Description About Agilent: At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek – so they can do what they do best: improve the world around us. Learn more about us at https://www.agilent.com/ Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools. Your primary role will be troubleshooting and resolving software issues on customer’s Client/Server and Standalone PC configurations. This will require troubleshooting of PC network communication, instrument control, data analysis and database issues as well as using virtualization software to reproduce problems in-house. You will occasionally be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers. What You’ll Do You will be providing a high level of reactive and proactive technical services in support of Agilent\’s product portfolio, primarily software products You will be part a team of 15 remote technical engineers based in the head office in Cheadle You will be responsible for remote trouble shooting on software, hardware and applications You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems. Qualifications Your Profile: Bachelor, Master or PhD in Chemistry or Life Science based area with demonstratable IT/software skills Experience with Agilent software (e.g. OpenLab, Chemstation or other instrument control software) is an advantage Experience in analytical techniques (e.g. chromatography, mass spectrometry, spectroscopy) along with practical experience, preferably in a laboratory environment Excellent communication and customer service skills Excellent remote troubleshooting skills A clearly demonstrated structured approach to work The ability to organise and prioritise your workload effectively A strong valuation of processes and the ability to follow them accordingly with strong attention to detail The ability to set customer expectations and balance customer requirements with Agilent\’s business needs Independent when working and excellent communication skills What We Offer Outstanding company culture and working environment. Career development opportunities. Competitive compensation and benefits package. Work-Life-Balance programs. Company pension scheme. Private health care. A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities. We will make sure you get all the training and development opportunities you need to become the best in your field! Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required 10% of the Time Shift Day Duration No End Date Job Function Services & Support Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at Agilent Diagnostics & Genomics Solutions by 2x Get notified about new Technical Support Engineer jobs in Cheadle, England, United Kingdom . Manchester, England, United Kingdom 3 days ago Cheadle, England, United Kingdom 3 days ago Applications & Technical Support Engineer Manchester, England, United Kingdom 1 month ago Northwich, England, United Kingdom 5 days ago Crewe, England, United Kingdom 1 week ago Manchester, England, United Kingdom 3 days ago Manchester, England, United Kingdom 3 days ago Manchester Area, United Kingdom 1 day ago Stockport, England, United Kingdom 1 day ago Hattersley, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 month ago Technical Support Specialist – Cardiac Devices Manchester Area, United Kingdom 2 days ago Manchester Area, United Kingdom 1 week ago St Helens, England, United Kingdom 1 week ago Manchester, England, United Kingdom 3 days ago Senior Information Technology Support Engineer Manchester Area, United Kingdom 2 days ago Manchester, England, United Kingdom 2 weeks ago Manchester Area, United Kingdom 2 weeks ago Field Service Technician / Engineer – Wigan Manchester, England, United Kingdom 3 weeks ago ITSM Technical Support Engineer (Remote in the UK) Daresbury, England, United Kingdom 2 weeks ago Greater Manchester, England, United Kingdom 6 days ago Manchester, England, United Kingdom 1 week ago Huddersfield, England, United Kingdom 1 month ago Technical Support and Operations Engineer Manchester Area, United Kingdom 2 weeks ago Huddersfield, England, United Kingdom 2 days ago Stockport, England, United Kingdom 2 weeks ago Greater Manchester, England, United Kingdom 4 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr