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- Tasks: Lead operations and client relationships in the Life & Pensions insurance sector.
- Company: Dabster connects top talent with leading global companies, focusing on recruitment excellence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Join a high-impact role driving transformation in a reputable insurance company.
- Qualifications: 5+ years in insurance operations with strong leadership and client engagement skills required.
- Other info: Flexible working arrangements available; apply via LinkedIn or email.
The predicted salary is between 43200 - 72000 £ per year.
About Us: At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking an experienced Operations Director – Insurance (Life & Pensions) to join our client's team in a permanent capacity. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.
Who Will You Work With: Our client is a reputed name in the insurance sector, with a strong focus on the Life & Pensions domain. You will work closely with the Chief Operating Officer (COO) and senior leadership, overseeing key operations across onshore and offshore functions. This role plays a vital part in the strategic direction and client relationship management for major accounts in the insurance vertical.
About the Role: As Operations Director – Insurance, you will be responsible for driving operational excellence, managing key client relationships, and leading the transformation of service delivery within the Life & Pensions portfolio. You will oversee a wide range of functional areas including contact centres, client finance, actuarial, and quality assurance, while ensuring continuous improvement across onshore and offshore operations. This is a hybrid role based in Romford, UK, with flexibility to work both remotely and on-site as needed. The position offers a competitive salary, open for discussion based on experience.
Key Responsibilities:
- Act as the strategic point of contact for client relationships in the Life & Pensions domain.
- Lead end-to-end delivery of client operations including onshore and offshore teams.
- Drive continuous improvement and transformation initiatives aligned with multi-year plans.
- Own delivery outcomes across contact centre, finance, actuarial, and IQA functions.
- Manage large teams (up to + direct and indirect reports).
- Identify new business opportunities and revenue streams within existing client accounts.
- Deliver on cost optimization and profitability targets.
- Support the modernization of products and technology estates.
- Present quarterly and annual performance reports to stakeholders.
- Ensure high client satisfaction through regular reviews and engagement.
Preferred Skills & Experience:
- + years of relevant experience, with a strong background in insurance operations (Life & Pensions).
- Proven track record in client engagement, delivery management, and business growth.
- Strong leadership and people management skills with experience leading large teams.
- Excellent communication, negotiation, and strategic planning abilities.
- Familiarity with client-side technology transformation and process improvement.
- Ability to work in a matrix environment and manage cross-functional teams.
- Commercially astute with the ability to manage P&L and drive profitability.
What We Offer:
- Leadership Opportunity: A high-impact leadership role with visibility across the organization.
- Career Growth: Work on strategic transformation initiatives with leading insurance clients.
- Hybrid Work Model: Flexibility to work from both Romford office and remotely.
- Competitive Compensation: Salary open for discussion based on experience and suitability.
Interview Process: You can expect one or two strategic discussions focused on client management, operational delivery, and transformation experience, followed by a business alignment round with senior leadership.
How to Apply: If you are a seasoned leader with deep expertise in insurance operations, especially within the Life & Pensions space, we'd love to hear from you. Submit your resume via LinkedIn or email it directly to us. Elevate your leadership career with a forward-thinking company at the heart of the insurance industry transformation.
Operations Director – Insurance (Life & Pensions) employer: Dabster
Contact Detail:
Dabster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director – Insurance (Life & Pensions)
✨Tip Number 1
Network with professionals in the insurance sector, particularly those who have experience in Life & Pensions. Attend industry events or webinars to connect with potential colleagues and leaders who can provide insights into the role and company culture.
✨Tip Number 2
Research the latest trends and challenges in the Life & Pensions domain. Being knowledgeable about current issues will help you engage in meaningful conversations during interviews and demonstrate your expertise in operational excellence.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven transformation initiatives in previous roles. Highlight your experience in managing large teams and delivering on client satisfaction, as these are key aspects of the Operations Director position.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailor your discussions to align with their strategic goals, especially regarding client relationship management and operational delivery, to show that you're a great fit for their team.
We think you need these skills to ace Operations Director – Insurance (Life & Pensions)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in insurance operations, particularly in the Life & Pensions sector. Use specific examples that demonstrate your leadership skills and successful client engagement.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Operations Director role. Emphasise your strategic planning abilities and how you have driven operational excellence in previous positions.
Highlight Relevant Skills: In your application, clearly outline your experience with managing large teams and driving transformation initiatives. Mention any familiarity with technology transformation and process improvement that aligns with the job description.
Prepare for Interviews: Anticipate questions related to client management and operational delivery. Be ready to discuss your approach to leading cross-functional teams and achieving profitability targets, as these are crucial for the role.
How to prepare for a job interview at Dabster
✨Understand the Company and Role
Before your interview, make sure you thoroughly research Dabster and their client in the insurance sector. Understand the specific challenges and opportunities within the Life & Pensions domain, as this will help you tailor your responses to demonstrate your fit for the Operations Director role.
✨Prepare for Strategic Discussions
Since the interview will focus on client management and operational delivery, prepare examples from your past experience that showcase your strategic thinking and leadership skills. Be ready to discuss how you've driven transformation initiatives and improved service delivery in previous roles.
✨Showcase Your Leadership Style
As a candidate for a senior position, it's crucial to articulate your leadership style. Prepare to discuss how you manage large teams, foster collaboration, and drive performance. Highlight any successful projects where your leadership made a significant impact.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company's vision for the future, particularly in the Life & Pensions space. This not only shows your interest but also helps you gauge if the company aligns with your career goals.
