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For Companies At a Glance
- Tasks: Investigate customer disputes and ensure a safe trading environment.
- Company: Join Binance, the world's largest cryptocurrency exchange with over 250 million users.
- Benefits: Enjoy competitive salary, work-from-home options, and opportunities for career growth.
- Why this job: Be part of an innovative team shaping the future of finance in a user-centric culture.
- Qualifications: 1+ years in customer service, strong IT skills, and knowledge of crypto is a plus.
- Other info: Willingness to work weekends and night shifts is required.
The predicted salary is between 28800 - 43200 £ per year.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally.
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.
- Create a culture and processes which achieve the business goals and objectives with regards to customer service.
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers.
- Act as the Voice of the Customer across the organization.
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.
- Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business.
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative.
- Strong ability in IT for professional use and can handle somewhat technical queries from customers.
- Exceptional written communication skills and a good listener.
- Ability to multitask, prioritise, and control time effectively.
- Knowledge of blockchain, crypto, and P2P payments is a big plus.
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Willing to work weekends and irregular hours which will include night shifts.
- A Binance P2P user is highly preferred.
Why Binance
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
Dispute Analyst - P2P employer: Binance
Contact Detail:
Binance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Analyst - P2P
✨Tip Number 1
Familiarise yourself with the P2P market and Binance's specific offerings. Understanding how Binance operates within the blockchain ecosystem will help you articulate your insights during discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling disputes. Being able to demonstrate your ability to manage conflicts and provide solutions will set you apart from other candidates.
✨Tip Number 3
Showcase your knowledge of blockchain and cryptocurrency. If you have experience as a Binance P2P user, be sure to mention it, as this will highlight your familiarity with the platform and its users.
✨Tip Number 4
Prepare to discuss your ability to work flexible hours, including weekends and night shifts. Emphasising your willingness to adapt to the demands of the role will demonstrate your commitment to the position.
We think you need these skills to ace Dispute Analyst - P2P
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dispute Analyst at Binance. Familiarise yourself with their customer service approach and how they handle disputes in the P2P market.
Tailor Your CV: Highlight your relevant experience in customer service and any technical skills you possess. Emphasise your ability to communicate effectively and your knowledge of blockchain and cryptocurrency, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the cryptocurrency industry and your understanding of Binance's mission. Mention specific experiences that demonstrate your problem-solving skills and ability to handle customer disputes.
Proofread Your Application: Ensure that your CV and cover letter are free from grammatical errors and typos. A polished application reflects your attention to detail, which is essential for a role that involves investigating disputes.
How to prepare for a job interview at Binance
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Dispute Analyst at Binance. Familiarise yourself with customer service principles, dispute resolution processes, and the importance of maintaining a safe marketplace.
✨Showcase Your Communication Skills
Since exceptional written communication is crucial for this role, prepare to demonstrate your ability to articulate thoughts clearly. You might be asked to provide examples of how you've effectively communicated with customers in the past.
✨Highlight Relevant Experience
If you have experience in customer-facing roles or knowledge of blockchain and P2P payments, make sure to highlight this during your interview. Relate your past experiences to the specific requirements of the job.
✨Prepare for Technical Questions
Be ready to tackle somewhat technical queries related to IT and cryptocurrency. Brush up on your knowledge of blockchain technology and be prepared to discuss how you would handle technical issues that customers may face.
