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- Tasks: Join a dynamic team handling customer orders and queries daily.
- Company: Be part of a leading organisation known for exceptional customer support.
- Benefits: Enjoy hybrid working, competitive salary, parking, and excellent perks.
- Why this job: This role offers career growth in a supportive and engaging environment.
- Qualifications: Ideal candidates have B2B customer support experience and strong attention to detail.
- Other info: Full-time position with flexible working hours, Monday to Friday.
You will be joining an outstanding organisation who lead their industry sector and have a reputation for providing outstanding customer support.
You will be joining a friendly, professional and stable team who work to common goals and objectives. This is an excellent opportunity to join an outstanding organisation and develop your career. Your duties will vary with no two days being the same.
- Processing orders (and any subsequent amendments/cancellations) accurately and in a timely manner.
- Adhere to internal controls and comply with external audit requirements.
- Meet the customers' requirements and controls of the electronic order processing systems.
- Help meet KPI requirements (e.g. fill rate, delivery on time).
- Answer queries from customers and internal teams such as stock availability, expected delivery dates, confirming agreed pricing and liaising with the Key Account Management team.
- Ensure order pricing is accurate, as appropriate within standard terms, special promotions and prices are approved by relevant managers.
- Log invoice and transit fines, complaints, stock uplifts/returns and claims in a timely manner, and investigate or escalate to the correct team for authorisation.
- Prepare credit note documentation or communicate back to the customers any justifiably disputed claims.
- Escalate any potential delays or risks to order processing or related to fines, complaints etc. to the appropriate person/team within the business.
- Work with the Credit Controller to manage accounts receivable, checking invoices are paid in accordance with agreed terms, ensuring that any delays to invoice payment are raised with the appropriate contact and resolution is achieved.
Our client is seeking to hire a highly talented, engaging and organised individual who has worked with a large complex business providing B2B key client customer support. The successful applicant will have excellent attention to detail, be able to learn new complex software systems quickly and efficiently, and have worked in a similar role previously.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Key Client Specialist employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Client Specialist
✨Tip Number 1
Familiarise yourself with the specific software systems commonly used in B2B customer support. Being able to demonstrate your ability to quickly learn and adapt to new technologies will set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of order processing and inventory management. Understanding how to manage orders, cancellations, and stock availability will show that you are ready to hit the ground running in this role.
✨Tip Number 3
Prepare to discuss your experience in handling customer queries and complaints. Highlighting specific examples of how you've resolved issues or improved customer satisfaction can demonstrate your suitability for the position.
✨Tip Number 4
Research the company’s values and customer service philosophy. Being able to align your personal values with those of the organisation will help you convey your enthusiasm and commitment during any interviews.
We think you need these skills to ace Key Client Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B customer support and showcases your attention to detail. Use specific examples from previous roles that demonstrate your ability to manage orders and handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Key Client Specialist role. Mention your familiarity with complex software systems and your experience in a similar position, emphasising how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as organisation, communication, and problem-solving. Provide examples of how you've successfully met KPIs or handled customer complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Key Client Specialist position.
How to prepare for a job interview at Hays
✨Showcase Your Attention to Detail
As a Key Client Specialist, attention to detail is crucial. Be prepared to discuss specific examples from your previous roles where your meticulousness made a difference, such as accurately processing orders or managing complex customer queries.
✨Demonstrate Your Customer Support Experience
Highlight your experience in B2B customer support during the interview. Share stories that illustrate how you effectively handled customer inquiries, resolved issues, and maintained strong relationships with key clients.
✨Familiarise Yourself with Relevant Software
Since the role involves using complex software systems, make sure you are familiar with any relevant tools or platforms. If possible, mention specific software you've used in the past and how quickly you adapted to new systems.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage order discrepancies or customer complaints, and be ready to explain your thought process and actions taken.
