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- Tasks: Manage client relationships and drive revenue growth through strategic collaboration.
- Company: Join a dynamic team in the serviced apartments industry, focused on client satisfaction.
- Benefits: Enjoy flexible working options, networking opportunities, and a vibrant company culture.
- Why this job: Be part of a role that combines customer service with strategic decision-making for impactful results.
- Qualifications: Customer service skills and technical knowledge are essential; experience in serviced apartments is a plus.
- Other info: Engage in industry events and develop your professional network while achieving personal growth.
The predicted salary is between 36000 - 60000 £ per year.
This position is responsible for managing the relationship, development, and performance of multiple clients or projects, aligned with revenue goals and KPIs. The role will collaborate closely with the Head of Reservations and other internal teams such as Account Managers, Sales Managers, Guest Service Managers, Market Reservations/Inventory Specialists, Supply Management, Accounting, Finance, Marketing, Revenue Management, and Business Development to strengthen relationships, manage contracts, and resolve issues daily. We seek a customer service-oriented individual with technical knowledge to ensure revenue growth and issue resolution. The main focus is to identify opportunities for additional revenue and present them for organizational decision-making.
Responsibilities Include:
- Ensure compliance with all client contractual obligations (Service Level Agreements, Master Service Agreements, Statements of Work, etc.).
- Investigate, track, and resolve customer and client concerns; identify trends and implement solutions.
- Implement client retention strategies in line with overall client service plans.
- Oversee VIP arrivals and coordinate with operations teams.
- Engage regularly with key clients to build and grow relationships.
- Conduct client analysis to identify additional revenue opportunities.
- Establish and monitor client performance metrics; take corrective actions as needed.
- Stay informed on industry trends affecting client growth; participate in industry events.
- Support the implementation of policies, practices, and technology to enhance client management.
- Provide reports to senior management as needed.
- Analyze and share client data to assist in opportunity and risk assessment.
- Build internal and external relationships to maximize growth and market share, ensuring clients feel valued.
- Manage clients within Business Rules, ensuring adherence to terms and processes.
- Develop and execute account and marketing strategies.
- Identify unmet client needs and coordinate internal follow-up.
- Meet or exceed productivity targets, evaluated quarterly and annually.
- Maintain client reporting schedules and assist with other duties as assigned.
- Arrange client meetings and apartment viewings.
- Participate in networking events as required.
- Manage key accounts effectively.
- Communicate with other departments to resolve issues and find solutions.
- Maximise sales opportunities and meet revenue targets.
- Experience in the Serviced Apartments industry is preferred, with a good understanding of the sector.
Corporate Agent Account Manager employer: TheSqua.re
Contact Detail:
TheSqua.re Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Agent Account Manager
✨Tip Number 1
Networking is key! Attend industry events and engage with professionals in the serviced apartments sector. Building relationships with potential clients and colleagues can open doors and provide insights into the role.
✨Tip Number 2
Familiarise yourself with the latest trends in client management and revenue growth strategies. Being knowledgeable about current industry practices will help you stand out during interviews and discussions.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This will showcase your ability to handle challenges effectively, which is crucial for this role.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to tailor your conversations and show how you can contribute to our goals as a Corporate Agent Account Manager.
We think you need these skills to ace Corporate Agent Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, sales, and the serviced apartments industry. Use specific examples that demonstrate your ability to meet revenue goals and manage client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Corporate Agent Account Manager role. Discuss how your skills align with the responsibilities outlined in the job description, particularly your customer service orientation and technical knowledge.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as successful client retention strategies or revenue growth you have driven in previous roles. This will help illustrate your capability to meet the company's KPIs.
Research the Company: Familiarise yourself with the company’s values, mission, and recent developments in the serviced apartments sector. Mentioning this knowledge in your application can demonstrate your genuine interest and fit for the role.
How to prepare for a job interview at TheSqua.re
✨Know Your Clients
Before the interview, research the company's key clients and their needs. Understanding their business will help you demonstrate how you can manage and grow these relationships effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved client issues in the past. Highlight your ability to identify trends and implement solutions that align with revenue goals.
✨Demonstrate Industry Knowledge
Familiarise yourself with current trends in the serviced apartments industry. Being able to discuss these trends will show your passion for the sector and your commitment to helping clients grow.
✨Prepare for Team Collaboration Questions
Since the role involves working closely with various internal teams, be ready to share experiences where you've successfully collaborated with others. Emphasise your communication skills and ability to build strong relationships.
