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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch customer service and meet client goals.
- Company: Join Everise, a global leader in enhancing customer experiences with a people-first approach.
- Benefits: Enjoy flexible work options, a vibrant culture, and recognition as a top workplace.
- Why this job: Be part of a diverse team that values innovation and celebrates unique perspectives.
- Qualifications: Bachelor's degree or 5 years of leadership experience; strong communication and multitasking skills required.
- Other info: Opportunity for growth in a fast-paced environment with a focus on process improvement.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Manager - Operations is responsible for the daily oversight and management of a team of supervisors charged with achieving client deliverables through high performance teams of customer care representatives. The Manager’s role is that of coach while holding his or her team accountable to ensure that agents meet or exceed the standards set forth by Everise and the client. The Manager also has significant client facing interaction.
Job Requirements:
- Monitor, track and evaluate supervisor performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal ongoing support and feedback to supervisors to ensure all client deliverables are met and Everise standards are adhered to.
- Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly.
- Ensure that underperforming supervisors and associates meet client expectations through the creation and implementation of written action plans.
- Responsible for upward and downward communication both internally and as required to the client.
- Interact as needed with other functional areas including Human Resources, Talent Acquisition, Marketing and Information Technology.
- Participate in associate and supervisor selection and interviewing process.
- Responsible for documentation and separation of employment.
- Interact with clients demonstrating engaged leadership and detail orientation.
- Responsible for creation and implementation of incentive programs.
- Constantly drive process improvement and implement new processes.
Qualifications:
- Bachelor’s degree in related field from a four-year college or university or five years leadership experience preferably in a call center environment or equivalent combination of education and experience.
- Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook.
- Excellent oral and written communication skills.
- Strong organizational and interpersonal skills.
- Schedule flexibility.
- Analytical and problem-solving skills.
- Strong ability to multitask.
- Ability to function in a fast paced environment.
- Dependability regarding completion of assignments and attendance.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Operations Manager - Property and Casualty Adjuster Licensed employer: Everise
Contact Detail:
Everise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Property and Casualty Adjuster Licensed
✨Tip Number 1
Familiarise yourself with Everise's company culture and values. Since they emphasise a people-first approach and celebrate diversity, showcasing your alignment with these values during any interactions can set you apart.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide specific examples of how you've driven performance and engaged team members, as this role heavily focuses on coaching and accountability.
✨Tip Number 3
Research common Key Performance Indicators (KPIs) used in call centre environments. Being knowledgeable about these metrics will help you demonstrate your understanding of performance management and how you can contribute to meeting client deliverables.
✨Tip Number 4
Network with current or former employees of Everise if possible. They can provide valuable insights into the company’s operations and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Operations Manager - Property and Casualty Adjuster Licensed
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Manager at Everise. Highlight your relevant experience in managing teams and achieving client deliverables in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership experience, particularly in a call centre environment, and your proficiency with Microsoft Office programs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to drive process improvements. Mention specific examples from your past roles that demonstrate your problem-solving skills and ability to multitask.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is crucial for this role. A polished application reflects your attention to detail.
How to prepare for a job interview at Everise
✨Understand the Company Culture
Before your interview, take some time to research Everise's company culture. They value diversity and innovation, so be prepared to discuss how your experiences align with these values and how you can contribute to a people-first environment.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, improved performance, or implemented new processes. Highlight your coaching style and how you hold team members accountable.
✨Familiarise Yourself with KPIs
Since the role involves monitoring Key Performance Indicators (KPIs), make sure you understand what these are and how they apply to the position. Be ready to discuss how you have used KPIs in previous roles to drive performance and achieve client deliverables.
✨Prepare for Client Interaction Scenarios
Given the significant client-facing aspect of the role, think about how you would handle various client interactions. Prepare scenarios where you've effectively communicated with clients or resolved issues, showcasing your detail orientation and engaged leadership.
