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- Tasks: Support customers in branches and remotely, resolving queries with care and empathy.
- Company: Join the Bank of Scotland, a leader in financial services with a commitment to community and diversity.
- Benefits: Enjoy flexible working, generous pension contributions, private medical benefits, and 22 days holiday.
- Why this job: Make a real difference while growing your career in an inclusive and supportive environment.
- Qualifications: No prior experience needed; just bring your passion for helping people and building relationships.
- Other info: Opportunities for skill progression and career advancement await you!
The predicted salary is between 25000 - 25750 £ per year.
A full-time branch-based opportunity working 35 hours per week.
JOB TITLE: Customer Support
LOCATION(S): Edinburgh St James Quarter and George Street. Working across our Bank of Scotland branches within a reasonable distance.
HOURS: 35 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £25,000 increasing to £25,750 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level.
As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities. You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
Grow Your Career with Our Skill Progression Framework
Ready to take your career to new heights? Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning valuable accreditations. Whether you’re starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth. Begin with a solid foundation in Community Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.
What you’ll need
- Crucially, you’re a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don’t miss out on this opportunity to apply today.)
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Bank of Scotland - Customer Support - Edinburgh employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank of Scotland - Customer Support - Edinburgh
✨Tip Number 1
Familiarise yourself with the Bank of Scotland's values and mission. Understanding their commitment to customer service and community support will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on building relationships with customers. Consider role-playing scenarios with friends or family to enhance your ability to empathise and resolve queries effectively.
✨Tip Number 3
Research common customer support challenges in the banking sector. Being prepared with examples of how you would handle specific situations can demonstrate your proactive approach and problem-solving skills during the interview.
✨Tip Number 4
Network with current or former employees of the Bank of Scotland. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Bank of Scotland - Customer Support - Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Bank of Scotland is looking for in a Customer Support colleague. Highlight your people skills and ability to empathise with customers, as these are crucial for this role.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any customer service experience or roles where you demonstrated empathy and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to delivering excellent customer service. Use specific examples from your past experiences to illustrate your points.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer support roles.
How to prepare for a job interview at Lloyds Bank plc
✨Show Your People Skills
As a Customer Support colleague, your ability to connect with people is crucial. Be prepared to share examples of how you've built relationships and provided excellent service in previous roles or situations.
✨Demonstrate Empathy
The role requires a genuine passion for helping customers. During the interview, express your understanding of customer needs and how you would approach resolving their queries with care and integrity.
✨Research the Company Values
Familiarise yourself with the Bank of Scotland's values and mission. Show that you align with their commitment to inclusivity and community support by discussing how you can contribute to these goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific scenarios where you went above and beyond for a customer, and be ready to discuss the outcomes.
