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- Tasks: Lead the F&B team, serve guests, and drive revenue in a vibrant hotel environment.
- Company: Join ibis Styles, a bustling hotel welcoming diverse guests near Birmingham Airport.
- Benefits: Enjoy competitive pay, hotel discounts, a birthday day off, and more perks.
- Why this job: Be part of an exciting renovation and create memorable dining experiences for guests.
- Qualifications: Two years' experience in front-of-house F&B operations and a friendly, inspiring attitude required.
- Other info: Must be 18+ to serve alcohol; onsite parking and great transport links available.
The predicted salary is between 29000 - 29000 £ per year.
The busy ibis Styles Birmingham NEC and Airport is on the hunt for an F&B Guest Service Manager to look after our guests and lead and support the F&B team on shift. Working full-time, 40 hours a week, you will be a visible presence in the lounge; serving and welcoming guests, taking orders, supporting the team, and looking for opportunities to drive revenue. In return, we are offering a competitive salary of £29,000 p.a. and benefits including hotel discounts, a day off for your birthday, and more.
The ideal candidate will have at least two years' experience working in front-of-house Food & Beverage operations in a hotel or high-street restaurant in a supervisory role. You will have a friendly demeanor, be efficient and reliable, and know how to inspire your colleagues by setting a great example. In addition to directing and managing the F&B team, you will do Duty Management, stock ordering, payroll budgeting, and rota planning. We are a multiskilled team, so you will also support the Reception team and other operational areas.
Our hotel is about to start a major renovation which will transform the property, including the F&B operation, making this a genuinely exciting time to join. Our hotel has over 160 bedrooms and welcomes international guests, business travelers, families, conference delegates, and holidaymakers, making it a bustling and vibrant environment. As Guest Service Manager, you will be key to ensuring they enjoy a great dining experience during their visit and will want to return!
Since you will be serving alcohol, applicants must be 18 years or older. The hotel offers onsite parking and is well connected by public transport, with Birmingham International train station just a few minutes walk away.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
Guest Service Manager - Food & Beverage employer: IBIS STYLES
Contact Detail:
IBIS STYLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager - Food & Beverage
✨Tip Number 1
Familiarise yourself with the ibis Styles brand and its values. Understanding their commitment to guest service and how they operate will help you align your experience and approach during any interviews.
✨Tip Number 2
Network with current or former employees of ibis Styles, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight your leadership skills and experience in managing teams in fast-paced environments. Be ready to share specific examples of how you've motivated your team and improved guest experiences in previous roles.
✨Tip Number 4
Stay updated on trends in the food and beverage industry, particularly in hospitality. Being knowledgeable about current trends can help you discuss innovative ideas that could enhance the guest experience at ibis Styles.
We think you need these skills to ace Guest Service Manager - Food & Beverage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Food & Beverage operations, especially in supervisory roles. Emphasise your customer service skills and any achievements that demonstrate your ability to lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences that relate to managing F&B teams and enhancing guest experiences.
Highlight Relevant Skills: In your application, focus on key skills such as team leadership, customer service excellence, and operational management. Provide examples of how you've successfully driven revenue or improved guest satisfaction in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at ibis Styles Birmingham NEC and Airport. Mention the upcoming renovations and how you can contribute to creating a vibrant dining experience for guests.
How to prepare for a job interview at IBIS STYLES
✨Showcase Your Experience
Make sure to highlight your previous experience in front-of-house Food & Beverage operations. Discuss specific examples where you led a team or improved guest satisfaction, as this will demonstrate your capability for the Guest Service Manager role.
✨Demonstrate Your Leadership Skills
Prepare to discuss how you inspire and motivate your colleagues. Share instances where you set a great example for your team, as this is crucial for managing the F&B team effectively.
✨Understand the Business
Familiarise yourself with the hotel's current operations and any upcoming renovations. Showing that you are aware of the changes and how they might impact guest experiences will impress the interviewers.
✨Emphasise Customer Service
Since the role focuses on guest experience, be ready to talk about your approach to customer service. Share stories that illustrate your friendly demeanour and how you handle challenging situations to ensure guest satisfaction.
