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For Companies At a Glance
- Tasks: Manage client onboarding, deliver training, and ensure smooth platform adoption.
- Company: Join Sumsub, a leading verification platform trusted by over 4000 clients globally.
- Benefits: Enjoy remote work, flexible hours, extra days off, and team offsites.
- Why this job: Be part of a dynamic team making a real impact in user security worldwide.
- Qualifications: 2+ years in client-facing roles; excellent communication and teaching skills required.
- Other info: Diversity is key at Sumsub; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 4000 clients across various industries including fintech, crypto, transportation, trading and gaming.
Now we are looking for a Client Onboarding Manager who possesses exceptional communication and teaching skills to join our dynamic team. You will work closely with clients to understand their needs, provide training, and support them in using our solutions while meeting compliance requirements.
What You Will Be Doing:
- Client Onboarding: Manage the end-to-end onboarding process for clients, from initial handover to fully using the platform, ensuring all client needs are addressed.
- Needs Assessment & Solution Delivery: Taking ownership and understanding customers’ context, pain points, and enhancing platform adoption.
- Training Materials: Create and edit presentations, guides, diagrams, and screen recordings to improve clarity and facilitate understanding.
- Client Communication: Maintain professional communication to manage expectations, provide updates, and build a strong customer relationship.
- Educational Communication: Explain complex concepts to clients of all levels in a clear way, adapting your approach based on the client’s role and background.
- Collaboration: Work closely with cross-functional teams to ensure a seamless onboarding experience and address any client concerns promptly.
About You:
- Proficiency in English; additionally, Spanish, Mandarin, Cantonese, or Portuguese would be a plus.
- 2+ years of experience in client onboarding, implementation, customer success, or related client-facing/educational roles in B2B SaaS, fintech, identity verification, crypto, banking, trading, gaming, e-commerce or a related industry.
- Excellent communication and presentation skills, with a natural ability to teach and simplify complex topics for diverse audiences.
- Ability to create and edit visual and video content (presentations, diagrams, screen recordings) to improve client understanding, with strong attention to detail.
- Understanding client challenges and translating them into actionable solutions.
- Highly organized and proactive, able to prioritize tasks, manage multiple projects, and ensure timely onboarding in a fast-paced environment.
- Ability to collaborate across different countries and time zones, setting clear expectations and effectively mediating and resolving issues.
Would be a plus:
- Experience with KYC, KYB, compliance, or identity verification.
- Theoretical/practical knowledge of programming languages (e.g. HTML, CSS).
- Experience with API integrations, Postman.
- Experience with SDK integrations (web and mobile).
- Experience with Excel/Google Sheets.
- Strong understanding of the Atlassian products (Confluence).
- Experience with task trackers/task management software (e.g. YouTrack, ClickUp).
- Experience with data visualization and business intelligence products (SQL, Superset).
- Experience with learning management systems (LMS).
What We Offer:
- Fully remote and flexible working schedule, with access to a coworking space (in some locations).
- Working with a product that matters.
- International project.
- 1 extra day off to celebrate your birthday.
- 7 additional days to enjoy the Christmas & New Year holidays.
- 7 days of sick leave (without the need for documentation).
- Regular, fully covered team offsites to connect and collaborate.
- Learning opportunities and support to attend industry events with the team.
The hiring stages: TA screening -> Presentation Interview -> Final Interview.
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives.
Client Onboarding Manager employer: Sumsub
Contact Detail:
Sumsub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Manager
✨Tip Number 1
Familiarise yourself with the KYC and KYB processes, as well as compliance requirements in the fintech and crypto industries. This knowledge will not only help you understand the role better but also demonstrate your commitment to the field during interviews.
✨Tip Number 2
Brush up on your communication skills by practising how to explain complex concepts in simple terms. Consider role-playing scenarios where you teach someone about a new software or process, as this will be crucial for the Client Onboarding Manager position.
✨Tip Number 3
Create a portfolio of training materials you've developed in the past, such as presentations or guides. This will showcase your ability to create clear and engaging content, which is a key aspect of the job.
✨Tip Number 4
Network with professionals in the fintech and SaaS sectors, especially those who have experience in client onboarding. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Client Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client onboarding, customer success, or educational roles. Emphasise your communication and presentation skills, as well as any experience with KYC, KYB, or compliance.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Client Onboarding Manager at Sumsub. Mention specific examples of how you've successfully onboarded clients in the past and how you can contribute to their team.
Showcase Your Communication Skills: Since the role requires exceptional communication skills, consider including a brief section in your application that demonstrates your ability to explain complex concepts clearly. This could be a short example or a summary of a training session you've conducted.
Highlight Technical Proficiency: If you have experience with programming languages, API integrations, or data visualisation tools, make sure to mention these in your application. This will show that you have the technical skills necessary to support clients effectively.
How to prepare for a job interview at Sumsub
✨Understand the Onboarding Process
Familiarise yourself with the end-to-end client onboarding process that Sumsub employs. Be prepared to discuss how you would manage this process and ensure all client needs are met, as well as how you would deliver structured training sessions.
✨Showcase Your Communication Skills
Since the role requires exceptional communication skills, practice explaining complex concepts in a simple manner. Think of examples from your past experiences where you successfully communicated with clients of varying backgrounds.
✨Prepare Training Materials Examples
Bring along examples of training materials you've created in the past, such as presentations or guides. This will demonstrate your ability to create clear and effective educational content, which is crucial for the role.
✨Highlight Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple projects simultaneously. Share specific strategies or tools you use to stay organised, especially in a fast-paced environment.
