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- Tasks: Support the Senior Estates Manager with administrative tasks and be the first point of contact for residents.
- Company: Join Premier Estates, an award-winning managing agent with a diverse property portfolio across the UK.
- Benefits: Enjoy hybrid working, birthday leave, exclusive events, and 25 days annual leave plus more!
- Why this job: Be part of a supportive team that values communication and customer service while making a real impact.
- Qualifications: GCSEs in English and Maths at grade C or above; administration experience is essential.
- Other info: Comprehensive training provided to ensure your success in this role.
The predicted salary is between 20000 - 29000 £ per year.
Location: Office based and then hybrid after probation – (74 King Edward St, Macclesfield SK10 1AT)
Working Hours: Monday – Friday, 0900 – 1730
Salary: £24,570
Contract: Full time, permanent
About Us: Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
Benefits:
- Hybrid Working (after probation)
- Complimentary fruit in the office
- Birthday leave
- Exclusive staff events
- Westfield Health cashback plan, inclusive of surgical options
- Payday Butties (available in the office)
- 25 days of annual leave, with the opportunity to purchase additional holiday days
- Company-wide closure during the Christmas period
Job Description: The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator. This role provides administrative support to one Senior Estates Manager or Estates Manager ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio.
Key responsibilities include, but are not limited to:
- Be the first point of contact on the telephone for residents / contractors / clients. Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager.
- Raising works orders for repairs / maintenance works required, based on report from latest site visit.
- Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc.
- Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates.
- Administer and monitor building insurance claims.
- Authorise or dispute routine invoices to be paid and escalate large or one off spends to Senior Estates Manager or Estates Manager.
- Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Manager’s or Estates Manager’s notes.
- Assist with the distribution of each development’s annual service charge estimates and accounts.
- Undertake other general duties as required from time to time to assist in the success of Premier Estates.
Please Note: Comprehensive guidance and support will be provided to ensure your success in this role.
What We Ask From You:
- English GCSE level 4 (grade C) or above
- Maths GCSE level 4 (grade C) or above
- Administration experience is essential
- Customer service and property industry experience is desirable but not essential
- Microsoft Office, intermediate (advanced is desirable but not essential)
- Polite telephone manner
- Strong organisational skills
- Able to prioritise a busy workload
- Able to work well independently and as part of a team
- Positive attitude
- Resilient
- Works well under pressure
- Takes pride in producing work to a high standard
For further details about this position or to gain deeper insights into Premier Estates, please visit our website. To contact us or make inquiries, please reach out to our recruitment team at recruitment@odevo.com, who will be delighted to provide additional information.
All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks.
Estates Coordinator employer: Premier Estates Limited
Contact Detail:
Premier Estates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Coordinator
✨Tip Number 1
Familiarise yourself with the property management industry. Understanding the basics of how managing agents operate and the common challenges they face will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for residents, showcasing your ability to handle inquiries and resolve issues effectively will be crucial.
✨Tip Number 3
Network with professionals in the property management field. Attend local events or join online forums to connect with others in the industry, which could provide valuable insights and potential referrals.
✨Tip Number 4
Prepare to discuss your organisational skills. As an Estates Coordinator, you'll need to manage multiple tasks efficiently, so be ready to share examples of how you've successfully prioritised workloads in the past.
We think you need these skills to ace Estates Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and customer service skills. Emphasise any previous roles where you managed communications or supported a team, as these are key for the Estates Coordinator position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you, such as managing communications with residents or handling maintenance requests.
Highlight Relevant Skills: Clearly outline your organisational skills and ability to prioritise tasks in your application. Provide examples of how you've successfully managed a busy workload in the past, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for the Estates Coordinator position.
How to prepare for a job interview at Premier Estates Limited
✨Know the Company Inside Out
Before your interview, take some time to research Premier Estates. Understand their values, services, and the properties they manage. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Organisational Skills
As an Estates Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Showcase Your Customer Service Experience
Since this role involves being the first point of contact for residents and contractors, highlight any previous customer service experience. Share stories that demonstrate your ability to handle inquiries professionally and efficiently.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific responsibilities of the Estates Coordinator role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
