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- Tasks: Deliver exceptional service and anticipate guest needs at The Ritz London.
- Company: Join the iconic Ritz London, known for luxury and unforgettable experiences.
- Benefits: Enjoy competitive salary, 28 holidays, free meals, and wellness treatments.
- Why this job: Be part of a prestigious team creating magical moments in a 5-star environment.
- Qualifications: Experience in a 5-star setting, excellent customer service skills, and strong English communication.
- Other info: Opportunities for learning and development, plus social events and employee discounts.
The predicted salary is between 36000 - 60000 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Rooms Division as a Butler. The successful candidate will be committed to going above and beyond to deliver exceptional service to our guests while maintaining The Ritz London's 5-star luxury standards. As a Butler, you will be responsible for providing unparalleled service to our clients and guests, ensuring all facilities and requests are well taken care of, and needs are anticipated in advance and managed accordingly. Our butler will be working closely with other departments such as Housekeeping, Room Service, Reception, and Hall Porters & Concierge to maintain the highest 5-star standards for our guests and their experiences.
Entry Requirements:
- Relevant experience in a 5-Star property or household equivalent is essential
- Excellent customer service skills and discretion
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
Our Benefits:
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Hotel Butler - The Ritz London employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Butler - The Ritz London
✨Tip Number 1
Familiarise yourself with The Ritz London's values and service standards. Understanding their commitment to luxury and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of The Ritz London. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-play scenarios. Being able to showcase how you would handle specific guest requests or situations can set you apart from other candidates.
✨Tip Number 4
Research common interview questions for butler positions in luxury hotels. Practising your responses will help you feel more confident and articulate during the actual interview.
We think you need these skills to ace Hotel Butler - The Ritz London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotel Butler at The Ritz London. Highlight your relevant experience in luxury service and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your experience in 5-star properties or equivalent households. Emphasise your customer service skills, organisational abilities, and any relevant achievements that demonstrate your capability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to maintaining high standards. Use specific examples from your past experiences to illustrate how you can contribute to the magical experiences at The Ritz London.
Proofread Your Application: Ensure that your application is free from errors. A polished application reflects your attention to detail, which is crucial for a role like a Butler. Check for spelling and grammar mistakes, and ensure your language is professional and courteous.
How to prepare for a job interview at leisurejobs
✨Showcase Your Customer Service Skills
As a Hotel Butler, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to anticipate needs and create memorable experiences.
✨Demonstrate Discretion and Professionalism
In a luxury environment like The Ritz London, discretion is paramount. Be ready to discuss how you've handled sensitive situations in the past while maintaining professionalism and respect for guests' privacy.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think of specific instances where you successfully managed challenging situations, especially in a high-end setting.
✨Familiarise Yourself with The Ritz London
Research The Ritz London thoroughly before your interview. Understand its history, values, and what sets it apart from other luxury hotels. This knowledge will show your genuine interest in the role and the establishment.
