Product Success Manager (Product management experience required)

Our team

Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

We serve:

We work with the world's best known and most innovative companies and they trust us to guide them to build products that their customers love.

We are experts:

Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We act with urgency:

We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.

We exchange value:

We do not have any salespeople and we focus on what is best for the customer.

We collaborate:

We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)

We guide product:

We bring our customers' requirements to our product team and define our own efficient processes and systems.

We enjoy:

We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.

Our customers

We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe, and hybrid approaches that our customers depend on.

Your experience

You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. It is even likely that you have worked as a product or project manager, but realised that you prefer helping people to writing requirements. Showcasing advanced technology to sophisticated customers energises you. You also have:

• 3+ years experience defining, managing, or launching new functionality at a growing software or technology company
• Used a detailed go-to-market process to achieve product and business goals
• Learned complex software applications and workflow methodologies
• Written clear instructions to answer questions and explain best practices
• Independently resolved hard challenges

Your work at Aha!

If you want to help people build better software and change the world, this role is for you! The Product Success team shows customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. Your responsibilities will include:

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Delivering responsive customer service using our proven frameworks
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Learning and sharing best practices for setting strategy, capturing ideas, prioritising work, and creating visual roadmaps
• Helping customers integrate Aha! software with their existing tools (e.g. development systems)
• Sharing customer feedback internally
• Testing new product functionality as needed
• Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations

If this sounds appealing, we would love to hear from you. (A real human reviews every application.)