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For Companies At a Glance
- Tasks: Join us as a Corporate Administrator, delivering top-notch customer service and managing client requests.
- Company: Simplyhealth is dedicated to providing excellent health services and support to our corporate clients.
- Benefits: Enjoy flexible working, generous holidays, a bonus scheme, and a wellbeing hub.
- Why this job: Be part of a proactive team that values customer experience and offers growth opportunities.
- Qualifications: Strong communication skills and a knack for detail are essential; customer service experience preferred.
- Other info: This is a 12-month fixed-term contract with the option for remote work.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
We’re looking for an organised, proactive and customer-focused Corporate Administrator to join the team. Reporting into the Corporate Admin Team Leader, you’ll be responsible for delivering excellent customer service to our Corporate clients and intermediaries as part of the wider Service department.
Key responsibilities:
- Processing changes to database records and administering requests from companies and intermediaries accurately, ensuring Simplyhealth contact management systems are kept up to date.
- Ensuring deadlines are met and customer expectations are exceeded and standard operating procedures are created and updated for every process.
- Ensuring all communication channels meet the criteria needed and represent our brand to a high standard. E.g. quality checking letters/emails etc.
- Microsoft Excel reporting.
- Prioritising work to take on additional ad-hoc requests from account managers including but not limited to; membership audits, collation of reports and reconciliations.
- Taking inbound calls from our clients and intermediaries - Ensuring clients receive a positive and outstanding experience each and every time you are in contact with them.
- To provide excellent customer service by taking full ownership of queries and following them through to a satisfactory conclusion.
- Working closely with the Corporate account management and Sales teams to ensure communication channels are clear and proactive.
- Supporting the wider Service department.
- Offering a proactive service to the Customer Service department looking to deal with risks and queries before they become issues.
About You
To be considered you must have:
- Strong written and verbal communication skills.
- A good level of attention to detail and accuracy when working with data and admin.
- Previous experience in a customer-focused role, with a track record of exceeding customer expectations.
- Ability and desire to deliver a consistently positive customer experience, even under pressure.
- Digital savvy and the ability to work with multiple systems, including Microsoft Office.
- Curiosity and initiative to find solutions – to solve problems in order to reach a positive outcome.
What’s in it for you
As well as a competitive salary, our benefits package includes:
- Group bonus scheme.
- Generous pension with a 6% pension gift from us.
- 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days.
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more).
- Your own health plan.
- Access to a wellbeing hub.
- Shopping discounts.
- Recognition awards.
- Give as you earn.
- 3 volunteering days.
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
Corporate Administrator - 12 Month FTC employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Administrator - 12 Month FTC
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Corporate Administrator role. Understanding the specific tasks, such as processing database changes and ensuring excellent customer service, will help you tailor your approach during interviews.
✨Tip Number 2
Highlight your previous experience in customer-focused roles. Be ready to share specific examples of how you've exceeded customer expectations, as this is crucial for the position.
✨Tip Number 3
Demonstrate your digital savviness by being prepared to discuss your experience with Microsoft Office, especially Excel. You might be asked about how you've used these tools in past roles, so have some examples ready.
✨Tip Number 4
Show your proactive nature by thinking of potential challenges that could arise in the role and how you would address them. This will demonstrate your initiative and problem-solving skills, which are highly valued in this position.
We think you need these skills to ace Corporate Administrator - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Corporate Administrator role. Emphasise your customer service background and any experience with data management or Microsoft Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've exceeded customer expectations in previous roles and your ability to handle multiple tasks under pressure.
Highlight Communication Skills: Since strong written and verbal communication skills are essential for this position, provide examples in your application that demonstrate your ability to communicate effectively with clients and colleagues.
Showcase Problem-Solving Abilities: In your application, include instances where you've taken initiative to solve problems or improve processes. This will show your curiosity and proactive approach, which are key traits for the Corporate Administrator role.
How to prepare for a job interview at Simplyhealth
✨Showcase Your Customer Service Skills
Since the role requires a strong focus on customer service, be prepared to share specific examples of how you've exceeded customer expectations in previous roles. Highlight your proactive approach and any situations where you turned a negative experience into a positive one.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing database records, come equipped with examples that showcase your attention to detail. You might discuss how you ensured data integrity in past positions or how you handled complex administrative tasks without errors.
✨Familiarise Yourself with Microsoft Excel
As the job involves reporting using Microsoft Excel, brush up on your skills before the interview. Be ready to discuss your experience with Excel, including any specific functions or features you’ve used, and how they helped you in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare for scenario-based questions where you may need to demonstrate how you would manage multiple priorities or resolve conflicts while maintaining excellent customer service.
