Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure customers have valid tickets while providing excellent service and support.
- Company: Join GWR, a leading railway company with a rich heritage and exciting future.
- Benefits: Enjoy free travel, healthcare, discounts, and a pension scheme.
- Why this job: Be part of transforming train travel and creating memorable experiences for passengers.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts at Bristol Temple Meads with full training provided.
GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world, with some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall to Bristol, South Wales and London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team to make it a great experience for our customers.
Your Role: As a Ticket Examiner, you'll be a vital member of our onboard and station teams. Your main responsibility is ensuring all customers have valid tickets for their journeys, while creating a positive, safe, and helpful environment. You'll work alongside Conductors, Train Managers, station staff, and Revenue Protection Inspectors to support operations and uphold high service standards. This is a role that requires adaptability, confidence, and a strong customer first attitude.
What You'll Do:
- Represent GWR as a friendly and professional presence, delivering excellent customer service and ensuring a safe journey
- Sell a wide variety of tickets, offering the most appropriate options for each customer's needs
- Check and validate tickets and railcards on board and at stations
- Support revenue protection activities, particularly during special events
- Issue Penalty Fares where necessary, in line with The Railways (Penalty Fares) Regulations 2018
- Assist customers with journey queries and disruptions, always providing helpful and accurate information
- Help maintain a safe, clean and welcoming train environment as you move through the carriages
Who We're Looking For?
- Friendly, enthusiastic, and passionate about delivering great service
- Flexible and able to adapt to the changing needs of the business
- Confident in following safety rules and regulations
- Calm and professional under pressure
- Comfortable dealing with challenging situations and conversations
- Positive, proactive, and a team player
What You'll Need:
- A good understanding of customer needs
- Excellent communication and interpersonal skills
- Experience in a frontline customer service role
- The ability to build strong relationships and work well with others
- Confidence and resilience in potentially confrontational situations
Location and Working Hours: This role is based at Bristol Temple Meads station and involves primarily on train work and assisting at station revenue blocks as required. Shift pattern: 04:45 to 11:30, operating across all 7 days of the week.
Additional Information: You must live within 60 minutes travel time of the depot. Training is full time (35 hours per week) for three weeks, regardless of part time contract hours.
Salary and Benefits: Starting salary: £13,546 pro rata during probation. After probation: £15,594 pro rata, plus commission on ticket sales. Benefits include: Free GWR travel for you and your family, defined benefit pension scheme, company-sponsored private healthcare plan, employee assistance programme, discounts on shopping, gym memberships and more.
Inclusion at GWR: At GWR, we're committed to building an inclusive and welcoming environment. We celebrate diversity in all forms, including age, gender, LGBTQIA+, ethnicity, religion, and disability, and we work actively to create equal opportunities for everyone. If you require any adjustments during the application process due to a disability or neurodivergent condition, we encourage you to let us know.
Ticket Examiner employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Examiner
✨Tip Number 1
Familiarise yourself with GWR's services and values. Understanding their commitment to customer service and safety will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios where you deal with challenging customers can boost your confidence and prepare you for the role.
✨Tip Number 3
Network with current or former GWR employees if possible. They can provide insights into the company culture and what it takes to succeed as a Ticket Examiner.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Think of examples from your past experiences where you've successfully adjusted to changing circumstances or worked under pressure.
We think you need these skills to ace Ticket Examiner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Ticket Examiner. Tailor your application to highlight relevant experiences that demonstrate your customer service skills and adaptability.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in frontline customer service roles. Emphasise any relevant skills such as communication, teamwork, and conflict resolution that align with the role's requirements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to handle challenging situations and provide excellent customer service.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at First Group
✨Show Your Customer Service Skills
As a Ticket Examiner, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations calmly and professionally.
✨Demonstrate Adaptability
This role requires flexibility and the ability to adapt to changing circumstances. During the interview, discuss times when you've successfully adjusted to unexpected challenges or changes in your work environment.
✨Know the Company and Its Values
Familiarise yourself with GWR's mission and values. Understanding their commitment to customer service and safety will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you would handle specific situations, such as dealing with a passenger without a valid ticket. Think through your responses in advance to demonstrate your quick thinking and customer-first attitude.
