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- Tasks: Serve customers in a concierge role, providing excellent service and resolving issues.
- Company: Join Huntington National Bank, a leader in customer-focused banking solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers achieve their financial goals while building relationships.
- Qualifications: 1 year of customer service experience and a High School Diploma or Bachelor's Degree required.
- Other info: This is an office-based role; remote work options are not available.
The predicted salary is between 30000 - 42000 £ per year.
Summary: Serves in a concierge role by servicing walk-in customers. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Responsibilities:
- Providing excellent customer service and resolving issues effectively.
- Understanding and educating customers on consumer deposit products.
- Growing customer relationships through disciplined sales, follow-up, outbound calling, and referrals.
- Referring customers to other bank areas to deepen relationships.
- Adhering to operational, security, risk, and regulatory policies.
- Demonstrating skills in sales, customer service, relationship management, banking, communication, and presentation.
Qualifications:
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales (including military service in related roles).
- High School Diploma or Bachelor's Degree.
Preferred Qualifications:
- Bachelor's Degree.
- Cash handling skills (preferred but not required).
- Comfort with technology such as mobile and online banking services.
Additional Information: Exempt status: (Yes = not eligible for overtime, No = eligible). Workplace type: Office. Huntington is an equal opportunity employer and does not sponsor certain work visas.
Customer Experience Banker - Hartland branch (Howell, MI) employer: Huntington National Bank
Contact Detail:
Huntington National Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Banker - Hartland branch (Howell, MI)
✨Tip Number 1
Familiarise yourself with Huntington National Bank's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially in explaining banking products and services. Being able to clearly articulate complex information in a simple way is crucial for a Customer Experience Banker.
✨Tip Number 3
Network with current or former employees of Huntington National Bank. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your past experience where you've successfully resolved customer issues or built relationships. This will showcase your problem-solving skills and customer service expertise.
We think you need these skills to ace Customer Experience Banker - Hartland branch (Howell, MI)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Customer Experience Banker position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in banking or retail sales. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to grow customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've provided excellent customer service and resolved issues effectively in previous roles. Make sure to mention any relevant skills, such as cash handling or technology proficiency.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Huntington National Bank
✨Know the Company
Before your interview, take some time to research Huntington National Bank. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Experience Banker, you'll need to showcase your customer service skills. Prepare examples from your past experiences where you resolved issues effectively or went above and beyond for a customer. This will highlight your ability to provide exemplary service.
✨Prepare for Sales Questions
Expect questions related to sales and relationship management. Think of specific instances where you've successfully grown customer relationships or met sales targets. Be ready to discuss how you can apply these skills in the banking environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
