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For Companies At a Glance
- Tasks: Support warehouse operations, retail counter, and deliveries while ensuring customer satisfaction.
- Company: Join LKQ, a leader in the automotive parts industry, committed to excellence.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Be part of a dynamic team focused on customer service and personal growth.
- Qualifications: Great communication skills and a passion for delivering top-notch service are essential.
- Other info: Flexible working options available to fit your lifestyle.
As a Warehouse Operative, you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.
What we offer:
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities:
- Responsible for delivering a safety first culture with the customer at heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
- Working as a member of the Fleet team with a customer first attitude.
- Ensuring colleagues are focused to deliver a safety first culture at all times.
- Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
- Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
- Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
- Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements.
- Ensuring a best in class service is delivered at all times to cement customer excellence.
Skills and Experience:
- Great communication skills demonstrate the ability to develop customer relationships.
- Be able to utilise technology to execute comprehensive fleet checks and deliver a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
- High levels of focus, energy and drive.
- Good business acumen.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch.
Why Work for LKQ:
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
General Assistant employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Familiarise yourself with the company's values and customer promise. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs, especially around delivering excellent customer service.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully built relationships in previous roles. This will demonstrate your ability to connect with customers and colleagues alike, which is crucial for a General Assistant.
✨Tip Number 3
Be ready to discuss your experience with technology, particularly in relation to fleet checks and safety protocols. Highlighting your familiarity with these processes can set you apart as a candidate who prioritises a safety-first culture.
✨Tip Number 4
Demonstrate your flexibility and adaptability by sharing instances where you've successfully managed varied tasks. This will show that you're prepared to support the branch in multiple areas, from warehouse operations to retail counter assistance.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a General Assistant. Emphasise your communication skills, ability to work in a team, and any previous warehouse or customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you and explain how your background makes you a great fit for the position.
Highlight Safety Awareness: Given the emphasis on a safety-first culture, include examples in your application that demonstrate your commitment to safety in the workplace. This could be through previous roles or training you've undertaken.
Showcase Flexibility and Adaptability: In your application, mention instances where you've successfully adapted to changing tasks or environments. This will show that you can handle the varied responsibilities of the General Assistant role.
How to prepare for a job interview at Euro Car Parts Limited
✨Showcase Your Communication Skills
As a General Assistant, great communication is key. Be prepared to discuss how you've built relationships with customers or colleagues in the past. Use specific examples to demonstrate your ability to connect and engage effectively.
✨Emphasise Safety First
Since the role involves a safety-first culture, be ready to talk about your understanding of safety protocols. Share any experiences where you prioritised safety in your previous roles, highlighting your commitment to maintaining a safe environment.
✨Demonstrate Flexibility
The job requires flexibility in day-to-day tasks. Prepare to discuss situations where you've adapted to changing circumstances or taken on various responsibilities. This will show your potential employer that you're ready to support the branch in multiple ways.
✨Highlight Customer Service Excellence
Customer experience is at the heart of this role. Be ready to share examples of how you've delivered exceptional service in the past. Discuss any strategies you've used to enhance customer satisfaction and how you can apply them in this position.
