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For Companies At a Glance
- Tasks: Lead and innovate service delivery across EMEA, enhancing customer satisfaction and operational efficiency.
- Company: Join Boston Scientific, a leader in medical science dedicated to transforming lives through innovative solutions.
- Benefits: Enjoy a dynamic work culture, opportunities for travel, and the chance to make a real impact.
- Why this job: Shape the future of service delivery while working with a diverse, high-performing team in a meaningful industry.
- Qualifications: BS/BA in Science, Technology, or Engineering; 7-10 years in service operations leadership required.
- Other info: Fluency in English is essential; additional languages are a plus. Willingness to travel up to 20%.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a dynamic and motivated Service Business Leader to join our EMEA team. This role goes beyond traditional Field Service management, focusing on strategic development, innovation, and continuous improvement of our service business across all divisions and capital equipment portfolios. You will lead a high-performing field service organization while also shaping the future of service delivery through data-driven decision-making, cross-functional collaboration, and transformational leadership. Your mission will be to elevate service performance, drive customer satisfaction, and contribute to business growth through strategic initiatives and operational excellence.
Key Responsibilities
- Strategic Leadership & Vision
- Define and execute a forward-looking service strategy aligned with divisional and regional business goals.
- Identify and implement innovative service models and technologies to enhance customer experience and operational efficiency.
- Influence and shape the direction of service performance through data insights, KPIs, and market trends.
- Business Development & Process Innovation
- Partner with commercial and divisional leaders to develop service offerings that support capital equipment sales and long-term customer value.
- Lead initiatives to improve service revenue, contract penetration, and customer retention.
- Champion continuous improvement programs (e.g., Lean, Six Sigma) to optimize service delivery and reduce operational costs.
- Operational Excellence
- Oversee field service operations, ensuring alignment with quality, compliance, and customer satisfaction standards.
- Monitor and analyze service metrics to identify trends, risks, and opportunities for improvement.
- Manage escalations and complex service issues with a focus on resolution and learning.
- Team Leadership & Development
- Build and inspire a diverse, high-performing team of field service professionals.
- Foster a culture of empowerment, accountability, and innovation.
- Collaborate with HR to attract, develop, and retain top talent.
- Cross-Functional Collaboration
- Act as a strategic liaison between field service, commercial, supply chain, and product development teams.
- Support new product introductions and ensure service readiness across the region.
- Engage with counterparts at a Global level to align on best practices and service innovation.
What We’re Looking For
- BS/BA in Science, Technology, or Engineering.
- 7–10 years of progressive leadership in service operations, with a strong strategic and customer-facing component.
- Skilled in managing remote and multicultural teams, fostering collaboration and accountability across geographies.
- Experience in Field Service Engineering and the healthcare technology sector is a valuable plus, bringing practical technical depth to service leadership roles.
- Track record of leading innovation-led services that put business at the center, delivering end-to-end solutions that combine cutting-edge innovation with strategic priorities.
- Proven experience in driving service transformation, business development, or operational excellence.
- Strong analytical and problem-solving skills; Lean/Six Sigma certification preferred.
- Experience with cloud-based service platforms (e.g., ServiceMax, SFDC).
- Excellent communication and stakeholder management skills.
- Fluent in English; additional European languages a plus.
- Willingness to travel up to 20% across EMEA.
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Service Business Leader, EMEA employer: Boston Scientific
Contact Detail:
Boston Scientific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Business Leader, EMEA
✨Tip Number 1
Familiarise yourself with the latest trends in service operations and healthcare technology. Understanding how data-driven decision-making can enhance service delivery will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the field of service management, especially those with experience in EMEA regions. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with Lean and Six Sigma methodologies. Be ready to share specific examples of how you've implemented these strategies to drive operational excellence and improve customer satisfaction.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've built and inspired high-performing teams. Emphasising your ability to foster collaboration across diverse groups will resonate well with the hiring team.
We think you need these skills to ace Service Business Leader, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service operations and leadership. Emphasise your strategic thinking, customer-facing roles, and any experience with remote or multicultural teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service innovation and how your background aligns with the company's mission. Mention specific examples of how you've driven service transformation or operational excellence in previous roles.
Highlight Relevant Qualifications: Clearly list your educational background, especially if you have a BS/BA in Science, Technology, or Engineering. Include any certifications like Lean or Six Sigma that demonstrate your commitment to continuous improvement.
Showcase Analytical Skills: Provide examples of how you've used data insights and KPIs to influence service performance. This could include specific metrics you've improved or innovative service models you've implemented.
How to prepare for a job interview at Boston Scientific
✨Showcase Your Strategic Vision
As a Service Business Leader, it's crucial to demonstrate your ability to define and execute a forward-looking service strategy. Prepare examples of how you've aligned service initiatives with business goals in the past, and be ready to discuss innovative service models you've implemented.
✨Highlight Your Leadership Experience
With 7-10 years of progressive leadership experience required, be sure to share specific instances where you've built and inspired high-performing teams. Discuss how you fostered a culture of empowerment and accountability, especially in remote or multicultural settings.
✨Emphasise Data-Driven Decision Making
This role requires strong analytical skills and the ability to influence service performance through data insights. Be prepared to talk about how you've used KPIs and market trends to drive improvements in service delivery and customer satisfaction.
✨Demonstrate Cross-Functional Collaboration
As a strategic liaison between various teams, it's important to illustrate your experience in cross-functional collaboration. Share examples of how you've worked with commercial, supply chain, and product development teams to support service readiness and innovation.
