Senior UX Designer, OCS

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Global Relay is a career-building company, a place for big ideas, new challenges, and groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognised for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role: Global Relay's enterprise applications have a substantial footprint in the messaging & archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers. We are looking for a UX Designer who champions our users in all phases of the product management cycle, from context and problem framing all the way through to the delivery of meaningful solutions. You will conduct research to understand our customers’ problems, work with the business to understand their needs, and collaborate with UI designers and developers to design the final product.

Your responsibilities:

• Advocate for our customers by gaining a deep understanding of their work and the challenges they face.
• Be a key partner to stakeholders and product management in helping to come up with approaches that work.
• Proactively apply research techniques that are appropriate to the problem being addressed.
• Concept, prototype, validate, fine-tune and present design solutions.
• Communicate those solutions to our developers in an agile software development environment.
• Create sketches, flows, wireframes and other design artifacts.
• Help identify and leverage metrics to drive product management and measure success.
• Guide and coach other designers and non-designers to uplift their design thinking capabilities.

About you: 6+ years’ experience doing user experience design for web, desktop or mobile applications. A portfolio showing your UX process and how it resulted in products that people love. Experience with a range of tools and the willingness to adopt to new tools as needed. Excellent verbal and written communication skills. Ability to multi-task and keep organised in a dynamic environment. Very good understanding of web technologies. Empathy, intellectual curiosity and openness to learn about compliance in finance. Experience in an Enterprise business environment is definitely an asset.

What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.