At a Glance
- Tasks: Coordinate access control and support maintenance operations for a vibrant university environment.
- Company: Join the University of Delaware, a leading institution dedicated to education and community.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration across diverse teams.
- Why this job: Be part of a dynamic team that ensures campus safety and enhances student experiences.
- Qualifications: High school diploma with four years of relevant experience; strong computer skills required.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Under limited direction of the General Manager, Lewes Campus, this position ensures the security and reliability of the University’s assets as well as supports the Maintenance & Operations group’s ability to be safe and productive. The incumbent assists with the management of electronic and physical key access to buildings and is the primary facilitator for frontline business support of the M&O shop managers and trades employees.
This position is a proxy for M&O management in frontline business activities and regularly interacts and collaborates with a wide range of stakeholders within and outside of the University such as FREAS, Finance, Procurement, Residence Life, Central IT, UDPD, suppliers, and contractors.
MAJOR RESPONSIBILITIES:- Access Control
- Coordinates with peer subject matter experts from UDPD, Residence Life, IT, M&O electronics shop, and M&O lock shop to ensure security of the residence halls, academic, and administrative locations.
- Manages frontline program elements including, but not limited to: all facets of ProWatch system access group management; residential security audits of access cards, fobs, and physical keys; key core and card inventory records; ad hoc access card replacements; and inventory control of spare access cards, fobs, and key cores.
- Manages recordkeeping and billing such as, but not limited to: processing charges for lock cores, fobs and cards; generating and analyzing reports in ProWatch, StarRez, and Excel; creating Maximo work orders for complementary follow-up work; and resolving complex records issues.
- M&O Shop Support
- Coordinates with shop managers, suppliers, internal departments, procurement, and finance to expedite M&O purchases of contracted services.
- Facilitates supplier relations among shop managers, internal departments, procurement, and finance using the appropriate communication tools and protocol.
- Develops and applies subject matter expertise to create accurate, complete, and compliant purchase requests (PR), change requests (CR), and purchase orders (PO); make/process payments and reimbursements for services and materials; and quickly resolve or escalate PR, CR, PO, and payment issues to unit management, finance, and/or procurement.
- Manages critical, semi-critical, and routine recordkeeping for the M&O group and coordinates with UDPD, HR, and EHS as needed for cross-unit recordkeeping.
- Creates and maintains knowledgebase of work instructions and reference materials using contemporary electronic tools such as MS Teams and SharePoint as well as traditional hard copy document control.
- Facilitates onboarding, outfitting, and offboarding for the M&O group.
- Oversee and ensure the completion of routine frontline shop business support functions such as, but not limited to: handling emergent contracted service needs such as generator refueling; providing an additional communications link between the University community and M&O; distributing M&O physical mail among several buildings; posting job openings; and providing/processing forms.
- Provides day-to-day support to M&O trades staff such as handling or escalating routine inquiries involving purchases, work orders, or policies.
- Manage the ordering, distribution, and recordkeeping of the uniform, safety shoe, and prescription safety glasses programs.
- Utilizes a high level of computer skills to work effectively with diverse and complex systems.
- Daiber housing
- Manage 30 unit Daiber Housing Complex; make housing assignments and maintain housing files; collect monthly rental payments; deposit monies; prepare cash transmittal.
- Furnish various intern and undergraduate houses and one guest house for Visiting Scholars & Professors.
- Meet all new Daiber housing residents on move-in day; execute lease agreements, review policies and procedures.
- Be the main point of contact for all residents at Daiber housing.
- Process JV’s for labor expenses monthly and housing charges, as appropriate.
- High school diploma and four years of related experience, or equivalent combination of education and experience.
- Experience in facilities maintenance or a similar industry providing support to management and field personnel or similar experience.
- Proficient skills in general business applications such as email, calendars, spreadsheets, word processing, and collaboration.
- Familiar with specialized business applications such as ProWatch, StarRez, or other access control applications; Maximo or other CMMS applications; PeopleSoft or other ERP/business operations programs; payment processing applications such as BOA Works or Works; or proven ability to learn and use such applications at a high level.
- High level of independent judgment.
- Ability to verify accuracy of information, resolve discrepancies and follow-up on outstanding activities.
- Experience in computerized and paper recordkeeping.
- Ability to order and distribute supplies, track distribution and maintain inventory.
- Knowledge of general office management procedures.
- Ability to work in a fast-paced work environment with changing priorities.
- Effective interpersonal, written and verbal communication skills.
- Ability to interact well with people of diverse backgrounds, ages, and all levels of management.
FREAS Services Coordinator employer: University of Delaware
Contact Detail:
University of Delaware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FREAS Services Coordinator
✨Tip Number 1
Familiarise yourself with the ProWatch and Maximo systems mentioned in the job description. Understanding how these applications work will give you a significant advantage during interviews, as you'll be able to discuss your knowledge and any relevant experience confidently.
✨Tip Number 2
Network with current or former employees of the University of Delaware, especially those in facilities management or related roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of specific examples where you've resolved discrepancies or managed complex recordkeeping, as these are key responsibilities for the FREAS Services Coordinator role.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment by discussing past experiences where you successfully managed multiple priorities. This will highlight your adaptability and readiness for the dynamic nature of the role.
We think you need these skills to ace FREAS Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and support roles. Use keywords from the job description, such as 'access control', 'recordkeeping', and 'interpersonal communication' to demonstrate your fit for the FREAS Services Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in this role and how your background aligns with the responsibilities outlined in the job description. Mention specific experiences that showcase your ability to manage access control systems and support maintenance operations.
Highlight Technical Skills: Emphasise your proficiency with business applications mentioned in the job description, such as ProWatch, Maximo, and Excel. Provide examples of how you've used these tools in previous roles to enhance efficiency or solve problems.
Showcase Interpersonal Skills: Since the role involves collaboration with various stakeholders, highlight your interpersonal skills. Include examples of how you've successfully communicated and worked with diverse teams or managed relationships with suppliers and contractors.
How to prepare for a job interview at University of Delaware
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a FREAS Services Coordinator. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in areas like access control and M&O shop support.
✨Showcase Your Technical Skills
Since the role requires proficiency in various software applications like ProWatch and Maximo, be ready to discuss your experience with these tools or similar systems. If you have examples of how you've used technology to improve processes, share those during the interview.
✨Demonstrate Interpersonal Skills
This position involves collaboration with a wide range of stakeholders. Prepare examples that showcase your ability to communicate effectively and work well with diverse teams. Highlight any experiences where you successfully resolved conflicts or facilitated discussions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and judgement. Think about past situations where you had to manage records, handle inquiries, or coordinate with multiple departments, and be ready to explain your thought process and outcomes.