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- Tasks: Lead and motivate a team to achieve operational excellence and deliver top-notch customer service.
- Company: Join Tesco, a diverse company dedicated to serving customers and communities better every day.
- Benefits: Enjoy blended working options, career development opportunities, and a supportive team culture.
- Why this job: Be part of a vibrant team that values engagement, growth, and making a real impact.
- Qualifications: Experience in team management, excellent communication skills, and a passion for coaching required.
- Other info: Flexible working hours with 1 in 3 Saturdays off; applications close on 26th June 2025.
The predicted salary is between 28800 - 43200 £ per year.
An opportunity has arisen for multiple fixed term (12 months) Team Leaders at our Dundee Customer Engagement Centre. There are various full time and part time positions working over business hours including weekend working: 14:45 – 23:00, 1 in 3 Saturdays off (Saturday shift 15:00 – 23:00) and 07:00 – 15:15, 1 in 3 Saturdays off (Saturday shift 07:00 – 15:00).
Reporting to an Operations Manager, you will be responsible for leading and motivating your team to deliver operational and service excellence across all business KPIs, continually striving to improve efficiency and service through effective communication, colleague engagement, coaching and development of your team.
This role is based in our Dundee CCEC - blended working - minimum of 3 out of 5 days onsite each week.
Key Responsibilities:
- Ensuring I understand our Core Purpose and the role I play in delivering this.
- Role modelling the Tesco values and leading by example in what I do and how I behave.
- Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day.
- Delivering our key metrics and performance measures.
- Collaborating with teams to ensure colleagues have the information they need to serve their customers.
- Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues.
- Ensuring standard operating procedures are current and adhered to by my team.
- Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations.
- Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations.
- Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process.
- Regularly meeting with my direct reports on a 1 to 1 basis and providing feedback.
- Creating an inclusive culture for all colleagues where everyone is welcome.
- Ensuring equal career development opportunities for all colleagues in my team.
- Owning team action plans to create a "Great Place to Work" based on feedback and insight from colleagues.
- Spotting and surfacing opportunities to address what gets in the way of great performance and improving colleague and customer experience.
- Setting clear individual performance objectives with each member of my team.
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager.
- Continually developing my skills to be the best I can be in my role.
Key People and Teams:
- Operations Team
- Resource Planning Team
- Service Experience Teams
- People Team
- Learning and Development Team
- Operational Support Team
- Stores
Accountabilities:
- A team of Customer Service Managers.
Operational Skills:
- Analysis and Problem solving
- Communication
- Planning and Organising
- Conflict resolution
- Logical thinking and Decision making
- Coaching and development
- Collaboration/Empathy/Responsiveness/Resilience and Innovation
Experience Required:
- Relevant experience in managing a team of direct reports.
- People Management experience.
- Track record in coaching teams to deliver strong performance against key metrics.
- Excellent communicator – verbal and written.
- Track record in identifying opportunities and problem solving to provide solutions.
- Experience working on own initiative, along with working as part of a wider team.
You will receive an email confirmation once your application has been submitted successfully. Closing date for this vacancy is close of business on Thursday 26th June 2025.
We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serve our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.
Team Leader - Fixed Term employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Fixed Term
✨Tip Number 1
Familiarise yourself with Tesco's core values and mission. Understanding their commitment to customer service and employee engagement will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you've improved performance metrics or resolved conflicts, as these experiences will demonstrate your capability to meet the demands of the role.
✨Tip Number 3
Showcase your communication skills during any interactions with the recruitment team. Being an excellent communicator is crucial for this role, so practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Research the Dundee Customer Engagement Centre and its operations. Understanding the specific challenges and opportunities within that location will allow you to tailor your approach and demonstrate your genuine interest in the position.
We think you need these skills to ace Team Leader - Fixed Term
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Team Leader position. Highlight your relevant experience in managing teams and delivering operational excellence.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your people management experience, communication skills, and any relevant achievements in coaching teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Use specific examples from your past roles to demonstrate how you can contribute to creating a 'Great Place to Work' and achieving key performance metrics.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Tesco UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Team Leader. Familiarise yourself with the key metrics and performance measures mentioned in the job description, as well as the importance of leading by example and creating an inclusive culture.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team. Highlight your ability to motivate colleagues, manage escalations, and deliver operational excellence. Be ready to discuss how you can inspire and engage your team.
✨Demonstrate Communication Skills
As a Team Leader, effective communication is crucial. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would facilitate open conversations with your team and provide constructive feedback.
✨Emphasise Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. This role requires strong analytical and decision-making skills, so think of examples that showcase your logical thinking and resilience in challenging situations.
