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- Tasks: Support clients with IT and AV tech, conduct site visits, and manage ticketing.
- Company: Join a leading audio and visual provider making waves in the industry.
- Benefits: Enjoy a competitive salary, holiday allowance, and ongoing training opportunities.
- Why this job: Be part of a dynamic team, hands-on with cutting-edge technology and client interactions.
- Qualifications: Solid IT support background, interest in AV tech, and strong interpersonal skills required.
- Other info: Full UK driving license needed; training provided for AV technologies.
The predicted salary is between 20800 - 36400 £ per year.
Principal IT are working with an industry leading audio and visual provider that are looking for an IT support field engineer to join their team. In this role you will play a vital part in supporting their future strategy. I’m on the lookout for an experienced and versatile IT professional - but not your average IT role. I’m searching for someone exceptional to join a dynamic team, both in the office and out in the field. This isn’t just a desk-based support job. You’ll be hands-on with clients, conducting site visits, responding to on-site callouts, and helping to manage the internal ticketing system. You’ll also be responsible for overseeing maintenance contracts and ensuring a smooth support experience for clients. While the role falls under IT Support, much of the technology you’ll be working with is audio visual in nature - including a range of processors, control systems, and equipment designed for high-end meeting rooms and large-scale venues.
Key Responsibilities:
- Provide day-to-day IT and AV technical support to internal teams and external clients
- Carry out regular maintenance visits and emergency callouts
- Support and manage the internal helpdesk/ticketing system
- Maintain and oversee client maintenance contracts
- Configure and troubleshoot AV and IT systems on-site
- Work closely with engineers, project managers, and clients
What We’re Looking For:
- A solid background in IT support with a keen interest in AV technology
- Confident working both independently and as part of a team
- Strong interpersonal skills for face-to-face client interactions
- A proactive and solutions-focused mindset
- Full UK driving license
Desired Skills:
- Experience with Microsoft 365
- Experience with Windows Server
- Understanding of Networking
- Understanding the features of Windows 10/11
- Confidently troubleshoot a variety of infrastructure/setups
- Background in working with audio visual technologies is advantageous but training will be provided
The Package:
If successful our client is offering a salary of 26,000 per annum, favourable holiday allowance, ongoing development and training plus many more.
How to Apply:
If you are interested in hearing more about this IT support vacancy or interested in applying for the role please email me or contact Principal IT Directly on LinkedIn.
IT Support Field Engineer - Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Field Engineer - Hull
✨Tip Number 1
Familiarise yourself with the specific audio-visual technologies mentioned in the job description. Understanding how these systems work will not only boost your confidence but also show potential employers that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the IT and AV sectors, especially those who work in field support roles. Engaging with them on platforms like LinkedIn can provide you with insights into the industry and may even lead to referrals.
✨Tip Number 3
Prepare for hands-on scenarios during interviews. Since this role involves on-site support, be ready to demonstrate your troubleshooting skills and how you would handle real-life technical issues in front of clients.
✨Tip Number 4
Highlight your interpersonal skills in conversations with recruiters. This role requires strong face-to-face interactions, so showcasing your ability to communicate effectively and build rapport with clients will set you apart from other candidates.
We think you need these skills to ace IT Support Field Engineer - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and any exposure to audio-visual technology. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and AV technology. Mention specific experiences where you've provided hands-on support or managed client relationships, as this role requires strong interpersonal skills.
Showcase Technical Skills: In your application, emphasise your technical skills, particularly with Microsoft 365, Windows Server, and networking. If you have experience troubleshooting AV systems, make sure to include that as well.
Highlight Problem-Solving Abilities: Demonstrate your proactive and solutions-focused mindset by providing examples of how you've successfully resolved issues in previous roles. This will show that you're well-suited for a dynamic environment.
How to prepare for a job interview at Principal IT
✨Show Your AV Knowledge
Make sure to brush up on your audio-visual technology knowledge before the interview. Familiarise yourself with common AV equipment and systems, as this role heavily involves working with them. Being able to discuss specific technologies will demonstrate your genuine interest and expertise.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues, especially in a client-facing environment. This will showcase your proactive and solutions-focused mindset, which is crucial for this role.
✨Highlight Interpersonal Skills
Since this position requires face-to-face interactions with clients, be ready to discuss how you've effectively communicated and built relationships in previous roles. Strong interpersonal skills are key to ensuring a smooth support experience.
✨Be Ready for Practical Scenarios
Expect to encounter practical scenarios during the interview that may require you to troubleshoot or configure AV and IT systems. Practising these scenarios beforehand can help you feel more confident and prepared to demonstrate your hands-on skills.
