Senior manager, Customer Discovery & Propositions
Senior manager, Customer Discovery & Propositions

Senior manager, Customer Discovery & Propositions

Basingstoke Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead customer discovery and digital marketing strategies to drive vendor engagement.
  • Company: Join TD SYNNEX, a leader in digital marketing and vendor solutions.
  • Benefits: Enjoy hybrid work, health insurance, paid leave, and a clear progression plan.
  • Why this job: Be a trusted advisor, unlocking growth opportunities with innovative marketing technologies.
  • Qualifications: 8-10 years in digital marketing or vendor engagement; strong commercial acumen required.
  • Other info: We embrace diversity and encourage all to apply, regardless of qualifications.

The predicted salary is between 43200 - 72000 £ per year.

We are seeking a commercially minded and digitally fluent Senior manager, Customer Discovery & Propositions to spearhead our efforts in understanding and addressing customer needs and evolving our digital marketing capabilities and services. Rather than responding reactively to campaign requests, this role will support the vendor business and marketing teams in taking a consultative and strategic approach to identifying opportunities, using data and market intelligence to position our services as key investment priorities for vendors. This role will serve as a trusted advisor to vendors, internal marketing teams, and business units — bridging commercial insights with marketing technologies to unlock new growth opportunities and long-term value.

Key Responsibilities

  • Drive a proactive sales approach to vendor engagement by identifying new opportunities to promote TDSYNNEX’s digital marketing services and capabilities.
  • Advocate for the customer with internal stakeholder groups, ensuring their needs are met.
  • Use market intelligence, internal data, and vendor strategies to triangulate insights and build compelling business cases for investment in our digital solutions.
  • Collaborate closely with central marketing teams, business units, and executive stakeholders (e.g., VPs) to identify which capabilities can be enhanced or adapted to better meet vendor needs.
  • Support the evolution of data-driven marketing solutions, incorporating automation, digital innovation, and AI to strengthen value propositions.
  • Articulate forward-looking data and technology requirements to enable our Data and MarTech functions to evolve their capabilities and solutions in line with the needs of the business.

Knowledge, Skills, and Experience

  • 8–10 years of experience in commercial, digital marketing, or vendor engagement roles.
  • Deep understanding of marketing technologies, automation, and data utilization (without requiring a purely technical background).
  • Strong commercial acumen and ability to translate insights into investment opportunities.
  • Creative and lateral thinker, capable of identifying new angles and approaches to vendor engagement.
  • Experience in developing strategic go-to-market propositions or value-driven vendor solutions.

What do we offer:

  • Hybrid work.
  • We value continuous learning and provide a clear progression plan.
  • We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.

At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Senior manager, Customer Discovery & Propositions employer: TD SYNNEX Co.

At TD SYNNEX, we pride ourselves on being an exceptional employer that champions diversity and fosters a culture of continuous learning and growth. Our hybrid work model allows for flexibility while our comprehensive benefits package, including health insurance and retirement plans, ensures our employees are well taken care of. With a strong focus on innovation and collaboration, we empower our team members to drive impactful change and unlock new opportunities in the dynamic field of digital marketing.
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Contact Detail:

TD SYNNEX Co. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior manager, Customer Discovery & Propositions

✨Tip Number 1

Familiarise yourself with the latest trends in digital marketing and customer engagement. Understanding how data and market intelligence can drive decision-making will help you stand out as a candidate who can bridge commercial insights with marketing technologies.

✨Tip Number 2

Network with professionals in the digital marketing and vendor engagement space. Attend industry events or webinars to connect with potential colleagues and gain insights into the challenges they face, which can help you articulate your value during discussions.

✨Tip Number 3

Prepare to discuss specific examples of how you've used data-driven strategies to enhance vendor relationships or marketing propositions. Being able to share tangible results will demonstrate your commercial acumen and strategic thinking.

✨Tip Number 4

Showcase your creativity by thinking of innovative approaches to vendor engagement. Be ready to present unique ideas on how to leverage digital solutions that align with the company's goals, as this will highlight your ability to think outside the box.

We think you need these skills to ace Senior manager, Customer Discovery & Propositions

Commercial Acumen
Digital Marketing Expertise
Data Analysis and Utilisation
Market Intelligence
Consultative Selling
Strategic Thinking
Vendor Engagement
Creative Problem Solving
Collaboration Skills
Understanding of Marketing Technologies
Automation Knowledge
AI Integration
Communication Skills
Ability to Develop Business Cases

Some tips for your application 🫡

Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Senior Manager, Customer Discovery & Propositions role. Tailor your application to highlight how your experience aligns with their needs.

Highlight Relevant Experience: Emphasise your 8–10 years of experience in commercial, digital marketing, or vendor engagement roles. Use specific examples to demonstrate your understanding of marketing technologies and your ability to translate insights into investment opportunities.

Showcase Your Skills: Clearly articulate your strong commercial acumen and creative thinking skills. Provide examples of how you've developed strategic go-to-market propositions or value-driven vendor solutions in previous roles.

Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Mention how you can contribute to TD SYNNEX's goals and values, particularly in promoting diversity and inclusion.

How to prepare for a job interview at TD SYNNEX Co.

✨Understand the Role Thoroughly

Before the interview, make sure you have a solid grasp of what the Senior Manager, Customer Discovery & Propositions role entails. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate how your experience fits into their needs.

✨Showcase Your Commercial Acumen

Be prepared to discuss specific examples from your past experiences where you've successfully identified opportunities for growth or improvement. Highlight your ability to translate insights into actionable strategies that have led to successful outcomes.

✨Demonstrate Your Digital Fluency

Since the role requires a strong understanding of digital marketing technologies and data utilisation, be ready to talk about your experience with these tools. Share how you've used data-driven insights to inform marketing strategies and improve vendor engagement.

✨Prepare Questions for Them

Interviews are a two-way street. Prepare insightful questions that show your interest in the company and the role. Ask about their current challenges in customer discovery or how they envision the evolution of their digital marketing capabilities. This demonstrates your proactive approach and strategic thinking.

Senior manager, Customer Discovery & Propositions
TD SYNNEX Co.
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