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- Tasks: Lead a dynamic payroll team, ensuring accurate and timely service delivery.
- Company: Join the Business Services Organisation, making a difference in Health and Social Care.
- Benefits: Enjoy up to £15.33 per hour, paid holidays, and a pension scheme.
- Why this job: Be part of a fast-paced environment that values operational excellence and team leadership.
- Qualifications: Experience in payroll management and strong leadership skills are essential.
- Other info: This role offers a chance to impact public sector services positively.
The predicted salary is between 28407 - 34581 £ per year.
Up to £15.33 per hour + paid holidays plus pension.
Exciting Opportunity: Payroll Service Centre Team Lead.
We are looking for a dynamic and experienced leader to join our Payroll Service Centre (PSC) team at the Business Services Organisation (BSO)! The PSC delivers essential payroll, pension, and travel services to Health and Social Care (HSC) organisations, making a real difference behind the scenes.
What You’ll Do:
- Lead and inspire a talented team in a fast-paced environment.
- Ensure payroll services are delivered accurately, on time, and in line with all legislative and audit requirements.
- Provide expert advice on complex payroll queries and terms & conditions.
- Drive continuous improvement and support key initiatives to enhance payroll processes across HSC.
- Deliver exceptional customer service by monitoring and managing team performance.
- Support staff development through training and mentoring.
- Represent the PSC at meetings and hearings, sharing your specialised knowledge.
Key Responsibilities:
- Manage customer queries and complaints in line with SLAs.
- Prepare statutory returns and reports.
- Contribute to staff recruitment and development.
- Implement audit recommendations and identify service risks.
- Ensure optimal staffing levels and effective delegation.
If you’re passionate about operational excellence, team leadership, and making a real impact in the public sector, we want to hear from you!
Please send CV.
Salary - Band 5 - £28,407 - £34,581 per annum.
Band 5 - Payroll Team Manager employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 5 - Payroll Team Manager
✨Tip Number 1
Familiarise yourself with the specific payroll systems and software used in the Health and Social Care sector. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to motivating staff and handling performance issues, as these are key aspects of the Payroll Team Manager role.
✨Tip Number 3
Research the latest trends and changes in payroll legislation and compliance. Being knowledgeable about current regulations will position you as a credible candidate who can provide expert advice on complex payroll queries.
✨Tip Number 4
Prepare to discuss your experience with continuous improvement initiatives. Think of specific examples where you've implemented changes that enhanced payroll processes, as this aligns perfectly with the responsibilities of the role.
We think you need these skills to ace Band 5 - Payroll Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payroll management and team leadership. Use specific examples that demonstrate your ability to lead a team and manage payroll processes effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and your understanding of the public sector. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your expertise in handling complex payroll queries, customer service, and continuous improvement initiatives. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Payroll Team Manager.
How to prepare for a job interview at Brook Street
✨Showcase Your Leadership Skills
As a Payroll Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand Payroll Legislation
Make sure you're well-versed in payroll legislation and compliance requirements. Brush up on relevant laws and regulations that affect payroll services, as this knowledge will be crucial during your interview.
✨Prepare for Complex Queries
Expect to be asked about handling complex payroll queries. Think of specific scenarios where you've resolved difficult issues and be ready to explain your thought process and the outcome.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Be prepared to discuss how you've managed customer complaints and queries in the past, highlighting your approach to ensuring satisfaction and maintaining service levels.
