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- Tasks: Handle calls, manage jobs, and ensure top-notch customer service in a dynamic team.
- Company: Join the UK's largest privately owned facilities management company with a vibrant culture.
- Benefits: Enjoy 33 days holiday, flexible work options, free parking, and health perks.
- Why this job: Be part of a passionate team that values your wellbeing and offers great career growth.
- Qualifications: Bring a positive attitude, helpdesk experience, and strong communication skills.
- Other info: Access discounts at major retailers and wellness resources to support your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Location: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US
Contract type: Permanent
Full time: 37.5 hours per week. Working 5 over 7 days.
We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City. We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company. Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive range of benefits.
Here are the benefits we offer:
- 33 days (6.6 weeks) paid holiday for a full-time contract
- 37.5 hours per week contract with the flexibility of working 1 day at home
- Free on-site parking
- Subsidised canteen facilities & vending machines
- Access to Mental Health First Aiders
- Recommend a Friend incentive
- Pension scheme – up to 5% matched contribution
- Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
- Salary sacrifice schemes, including Smart Tech and Cycle to Work
- Great development and career opportunities
- Access to One City, our reward and recognition hub. One City provides access to a host of benefits:
- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
- Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
- Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!
Here's what you can expect to be doing:
- Handling inbound and outbound calls, and logging jobs in a fast-paced environment
- Co-ordinating contractors and City Technicians to ensure they attend to our City standards
- Working in partnership with customers to achieve results
- Completing a variety of administrative tasks such as quotes, uplifts, emails
- End-to-end job management
- Working as part of a team to drive customer excellence
Here's what we would like from you:
- Driven and passionate with a great attitude to deliver customer excellence
- Helpdesk experience in facilities management
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Ability to work as part of a team and effectively manage own workload
- Administrative experience, including knowledge of Microsoft office packages
Customer Service Operator employer: City Facilities Management
Contact Detail:
City Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they pride themselves on their people and customer care, demonstrating your alignment with these values during any interactions can set you apart.
✨Tip Number 2
Prepare to discuss your helpdesk experience in detail. Be ready to share specific examples of how you've handled customer inquiries or resolved issues in a fast-paced environment, as this is crucial for the role.
✨Tip Number 3
Showcase your teamwork skills. Since the job involves working closely with colleagues and contractors, think of instances where you've successfully collaborated with others to achieve a common goal.
✨Tip Number 4
Highlight your administrative skills and attention to detail. Be prepared to discuss your experience with Microsoft Office and how you've used it to manage tasks efficiently, as this will be important for the role.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any helpdesk experience you have in facilities management, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer excellence. Mention specific examples of how you've delivered great service in previous roles and how your values align with those of the company.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally.
Showcase Teamwork and Initiative: Discuss your ability to work as part of a team and manage your own workload. Include examples of how you've collaborated with others to achieve results and any initiatives you've taken to improve processes.
How to prepare for a job interview at City Facilities Management
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's values.
✨Demonstrate Teamwork Skills
Since the role involves working as part of a team, be prepared to discuss how you've successfully collaborated with others in previous jobs. Highlight any specific instances where teamwork led to improved outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to manage difficult customers or resolve conflicts, and explain how you handled them effectively.
✨Familiarise Yourself with Company Values
Research the company's core values and be ready to discuss how they resonate with you. Showing that you understand and align with their culture can set you apart from other candidates.
