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- Tasks: Lead teams to ensure safety, productivity, and excellent customer service.
- Company: Join National Grid, powering 8 million customers across the UK.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be part of a growing team making a real impact in energy distribution.
- Qualifications: Strong communication skills and team management experience are essential.
- Other info: Flexibility and a car are required; full training provided.
The predicted salary is between 36000 - 60000 £ per year.
Join us at National Grid Electricity Distribution (NGED) during this exciting phase of growth! As part of our Efficiency Delivery programme, we're welcoming 140 new Team Leaders to our organisation. These roles play a pivotal role in driving performance and supporting the business with work volumes to ensure excellent customer service is delivered to our 8 million customers. This is a crucial role to help drive forward performance and give our large teams the support they need in the field. The introduction of 140 Team Leaders is a significant investment in our future. It will not only support our busy team managers, but also ensure we are getting the best value out of the work we do to improve service for our 8 million customers. The starting salary will be £43,491 until the training is successfully completed. This is a temporary role for a period of up to 12 months.
Main Responsibilities
- Ensuring your teams adherence to Health and Safety regulations
- Efficient scheduling of work activities
- Collaboration with other teams to manage workload
- Driving team productivity and individual performance management
- Maintaining a full schedule of work for the team
- Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment
- Respond quickly and professionally to customer complaints
This role is to cover the Midsomer Norton and Weston Super Mare depots. Flexibility and your own car is required.
Ideal Candidate
- The ideal candidate for this role will be an excellent communicator with a proven track record of managing teams, and will be experienced in being an escalation point for both the team and external customers.
- The ability to develop a good understanding of Health and Safety legislation, Electricity Safety, Quality and Continuity Regulations 2002 and Electricity at Work Regulations 1989
- Organised, with strong problem solving and the ability to think and plan ahead
- Good communicator with the presence to build strong relationships with our customers
- An understanding of and the ability to effectively manage performance
- Knowledge of craft roles or the ability/willingness to quickly develop your understanding of these roles and the work activities in your team
- A NRSWA qualification or understanding of NRSWA legislation is desirable but full training can be provided.
This role is subject to a satisfactory Barring Service (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Team Leader employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the Health and Safety regulations relevant to the role. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to maintaining a safe working environment.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Research National Grid's current projects and initiatives, especially those related to customer service and efficiency. This knowledge will allow you to engage in meaningful conversations during interviews and show your genuine interest in the company.
✨Tip Number 4
Network with current or former employees of National Grid on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and customer service. Use specific examples that demonstrate your ability to drive performance and manage workloads effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Team Leader role at National Grid. Mention your understanding of Health and Safety regulations and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that showcase your ability to build relationships with customers and manage team dynamics effectively.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including specific instances where you successfully resolved issues within a team or improved processes. This will show your capability to think ahead and plan effectively.
How to prepare for a job interview at National Grid
✨Understand the Role
Make sure you have a clear understanding of the Team Leader role and its responsibilities. Familiarise yourself with the key tasks such as managing team performance, ensuring health and safety compliance, and responding to customer complaints.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that demonstrate your ability to lead a team effectively. Highlight instances where you've driven productivity or resolved conflicts, as these are crucial for the role.
✨Know the Company
Research National Grid and their mission, especially their focus on customer service and sustainability. Being able to discuss how your values align with theirs will show your genuine interest in the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and engagement.
