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- Tasks: As a Medical Receptionist, you'll manage appointments and be the friendly face for our patients.
- Company: Join SpaMedica, the UK's largest NHS cataract surgery provider, known for exceptional patient care.
- Benefits: Enjoy 30 days holiday, performance bonuses, free snacks, and exclusive discounts.
- Why this job: Be part of a caring team that values safety, integrity, and kindness while making a real difference.
- Qualifications: No specific qualifications required; just a passion for patient care and a friendly attitude.
- Other info: This role involves working across multiple sites in the Widnes cluster.
The predicted salary is between 24000 - 36000 £ per year.
This role will be based within our Widnes cluster, which involves working across multiple sites, including Liverpool, Wirral, Haydock and Skelmersdale.
Hours: Full-time position, 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:30 PM.
Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK's largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.
Joining us as a Medical Receptionist, you will support our visions and values of safety, integrity, kindness and transparency embedded in our day-to-day care to ensure we deliver the best service possible. All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.
About you: You will assist in providing an efficient, friendly and professional service to our patients and follow all in-house processes to maintain our service levels. This includes scheduling and re-scheduling appointments, contacting and arranging transport for patients and being the first point of contact for patients coming into the service.
Why work with us?
- Join a team that lives our values of safety, integrity, kindness, and transparency.
- Opportunities to grow, learn new skills, and advance your career.
- Be part of a caring, community-focused team involved in charity work.
If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!
Summary of benefits:
- 30 days holiday (including bank holidays)
- Performance bonuses twice a year (up to 10%)
- Recommend a Friend Scheme (£350 reward for both)
- Free quarterly snacks, flu vaccinations, and DBS
- Access to exclusive discounts
- Continuous training and development
Apply Today and be part of a team that puts patients at the heart of everything we do.
Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team.
Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Medical Receptionist employer: SpaMedica
Contact Detail:
SpaMedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Familiarise yourself with SpaMedica's values of safety, integrity, kindness, and transparency. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your approach to patient care.
✨Tip Number 2
Research the specific locations you'll be working at, such as Liverpool, Wirral, Haydock, and Skelmersdale. Understanding the local community and its needs can help you connect better with patients and show your commitment to providing tailored service.
✨Tip Number 3
Prepare to discuss your experience in scheduling and managing appointments. Think of examples where you've successfully handled similar tasks, as this will highlight your organisational skills and ability to work under pressure.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn or through community events. This can provide insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Medical Receptionist at SpaMedica. Highlight your ability to provide efficient, friendly, and professional service to patients.
Tailor Your CV: Customise your CV to reflect relevant experience in healthcare or customer service. Emphasise skills such as appointment scheduling, communication, and patient care that align with SpaMedica's values.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your alignment with SpaMedica's values of safety, integrity, kindness, and transparency. Mention any relevant experience and how you can contribute to their mission.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SpaMedica
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with SpaMedica's core values of safety, integrity, kindness, and transparency. Be prepared to discuss how you embody these values in your previous roles, as this will show your alignment with their mission.
✨Showcase Your Customer Service Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Highlight your experience in providing excellent customer service, especially in a healthcare setting. Share specific examples of how you've handled difficult situations or ensured patient satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations, such as scheduling conflicts or patient inquiries. Practising responses to common scenarios can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the team. Inquire about training opportunities, team dynamics, or how success is measured in the position. This shows your genuine interest in the role and the company.
