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- Tasks: Join our team to set up and support AV for events and conferences.
- Company: proAV is a global leader in audio visual integration and event services.
- Benefits: Enjoy competitive pay, training opportunities, and flexible working hours.
- Why this job: Be part of a dynamic team, work with cutting-edge tech, and enhance your skills.
- Qualifications: Experience with AV equipment and video conferencing platforms is essential.
- Other info: Opportunities for travel and working at exciting events across London.
The predicted salary is between 36000 - 60000 £ per year.
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Event and Conference Technician to join our London team, representing proAV and providing technical onsite support in event spaces, conference rooms, meeting rooms, and via video conferencing software. You will work with various technologies in the audio visual and video conference field, including meeting room setups, events, video conference scheduling, and live streaming services. This position is one of many at proAV, based within our end user's organization that continues to invest in cutting-edge technologies, services, and training. This is an exciting opportunity for an experienced Event and Conference Technician to join an established operation with scope to improve and expand the service offering. Compensation and benefits will reflect the experience and seniority of the candidate.
Key Responsibilities
- Set up and operate integrated event spaces, including high-profile auditorium presentations and town halls.
- Proficient in digital and analogue audio, video, and lighting equipment.
- Support video and audio conferencing setups using platforms like Zoom, Cisco, and Polycom.
- Manage all aspects of video calls from booking to monitoring and completion, including scheduling and system testing prior to events.
- Prepare equipment for upcoming events and meetings.
- Work with the Breakfix team to locate faults and provide hardware solutions, including repairs, replacements, and upgrades.
- Perform first and second-line repairs and preventative maintenance, including daily equipment checks.
- Provide AV support to other business areas, such as setting up PA systems or assisting with presentations.
- Work independently or as part of a team, and serve as the main client interface when required.
- Maintain professionalism and approachability, representing the company well.
- Deliver excellent customer service, working calmly under pressure to resolve issues.
- Communicate effectively with senior executives both face-to-face and remotely.
- Work onsite shifts flexibly, including out-of-hours events.
- Coordinate with help desk and operations teams for backup support.
- Utilize Microsoft Office, Zoom, ticketing systems, and room booking software for administrative tasks.
- Travel to other sites as needed, including outside London.
- Support livestreaming operations as required.
- Proactively train and support end users.
- Identify faults and provide first-fix resolutions, including equipment loans when appropriate.
- Prepare equipment for events and meetings as needed.
- Be fully competent with all installed and portable technologies.
- Support users at all levels, ensuring high-quality AV presentations and content optimization.
- Attend important events as required.
- Work rotational shifts to meet operational needs.
- Handle email and other administrative communications professionally.
Event and Conference Technician employer: proAV Limited
Contact Detail:
proAV Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event and Conference Technician
✨Tip Number 1
Familiarise yourself with the latest audio-visual technologies and platforms mentioned in the job description, such as Zoom, Cisco, and Polycom. Being well-versed in these tools will not only boost your confidence but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the AV industry, especially those who work in event and conference settings. Attend local meetups or online forums to connect with others, share experiences, and learn about potential job openings that may not be advertised widely.
✨Tip Number 3
Prepare to showcase your problem-solving skills during interviews. Think of specific examples where you've successfully resolved technical issues under pressure, as this role requires calmness and professionalism in challenging situations.
✨Tip Number 4
Research proAV's recent projects and client partnerships to understand their service offerings better. This knowledge will help you tailor your conversations during interviews and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Event and Conference Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in audio-visual technology and event support. Include specific examples of past roles where you set up equipment, managed video conferencing, or provided technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your familiarity with platforms like Zoom and Cisco, and how your skills can contribute to proAV's success in delivering high-quality events.
Showcase Technical Skills: In your application, emphasise your proficiency with both digital and analogue audio, video, and lighting equipment. Provide details about any relevant certifications or training you've completed in AV technology.
Highlight Customer Service Experience: Since the role requires excellent customer service skills, include examples from previous jobs where you successfully resolved issues under pressure or communicated effectively with clients and team members.
How to prepare for a job interview at proAV Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various audio-visual technologies. Highlight specific equipment you've worked with, such as digital and analogue audio systems, video conferencing platforms like Zoom and Cisco, and any live streaming services you've supported.
✨Demonstrate Problem-Solving Abilities
During the interview, share examples of how you've resolved technical issues in high-pressure situations. Employers value candidates who can think on their feet and provide quick solutions, especially in event settings.
✨Emphasise Customer Service Skills
Since this role involves direct interaction with clients, it's crucial to demonstrate your ability to maintain professionalism and approachability. Share experiences where you provided excellent customer service or managed client expectations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios, such as managing a last-minute equipment failure during an event. Practising responses to these types of questions can help you articulate your thought process and decision-making skills.
