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For Companies At a Glance
- Tasks: Manage guest requests, perform security checks, and assist with maintenance during night shifts.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a cycle to work scheme.
- Why this job: Be part of a historic hotel, create memorable experiences, and develop your hospitality skills.
- Qualifications: Previous hotel experience preferred, excellent customer service skills, and a calm demeanour under pressure.
- Other info: Flexible hours required, including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
The Opportunity
Join Our Team as a Night Team Member! Are you reliable and responsible? We are looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care, free legal & money advice, counselling sessions, cycle to work scheme, wellbeing tips and support fitness videos, recipe ideas, advice on keeping active and healthy living, wellbeing podcasts and TV, breathing exercises, 24/7 advice and support line, team reward & recognition, free meals on duty, free parking.
Ideal Candidate
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Welcome to the original railway hotel. Since 1860, we have been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.
Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don't miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.
Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry. All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.
About us: Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member - Full Time employer: The Queen at Chester Hotel, Premier Collection By Best Western
Contact Detail:
The Queen at Chester Hotel, Premier Collection By Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member - Full Time
✨Tip Number 1
Familiarise yourself with the hotel and its history. Knowing about The Queen at Chester Hotel's rich heritage and unique offerings can help you engage in meaningful conversations during your interview, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've handled guest requests or resolved issues in previous roles. This will demonstrate your ability to manage guest services effectively, which is crucial for a Night Team Member.
✨Tip Number 3
Practice situational responses for high-pressure scenarios. Since the role requires maintaining calm during emergencies, being able to articulate how you would handle such situations can set you apart from other candidates.
✨Tip Number 4
Show your flexibility and adaptability by discussing your willingness to work evenings and weekends. Employers value candidates who can adjust their schedules to meet the needs of the hotel, especially for night shifts.
We think you need these skills to ace Nights Team Member - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Nights Team Member. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or similar roles. Emphasise your customer service skills, ability to handle emergencies, and any relevant night shift experience.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your reliability, communication skills, and ability to work under pressure.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Queen at Chester Hotel, Premier Collection By Best Western
✨Showcase Your Customer Service Skills
As a Nights Team Member, excellent customer service is key. Be prepared to share examples of how you've handled guest requests or resolved issues in previous roles. This will demonstrate your ability to ensure a pleasant stay for guests.
✨Understand Safety and Security Procedures
Familiarise yourself with common safety and security protocols in the hospitality industry. During the interview, express your understanding of these procedures and how you would implement them during your shift to maintain a safe environment.
✨Demonstrate Calmness Under Pressure
Night shifts can be unpredictable. Prepare to discuss situations where you've had to remain calm and composed in high-pressure scenarios. This will show that you're capable of handling emergencies effectively.
✨Highlight Flexibility and Adaptability
The role requires working evenings and weekends, so it's important to convey your flexibility. Share experiences where you've adapted to changing circumstances or taken on additional responsibilities to support your team.
