Company Description
30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.
This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.
As a Head Receptionist, you will receive the following industry-leading benefits:
50% discount across Searcys venues
Enrolment into the Searcys pension scheme
Up to 33 days annual leave (dependent on job role)
Access to everyday discounts and communication portal
Employee assistance program and qualified Mental Health First Aiders
Enrolment into Searcys Champagne School
Meals are provided on shift when working within one of our venues
Your birthday off to celebrate in style
A day off to volunteer/give back to the charity of your choice
Job Description
Full-time
Employment Type: Permanent
Hours Per Week: 40 per week
Salary: £ per hour
Main Purpose:
The Head Receptionist will assist the Reception & Accommodation Manager in all tasks concerning the reception operation and be the acting department head during the absence of the manager.
Key Responsibilities:
General reception:
Maintaining a positive culture throughout the department
Maintaining the highest level of service to consistently exceed guest expectations
Warmly welcoming all visitors and guests – Ensure eye contact and a smile at all times
Ensuring everyone is aware of forthcoming daily events being held in the venue
Dealing with visitor enquiries/requests
Assisting in handling visitor passes and directing visitors as appropriate
Issue Searcys day passes, Members passes and Gym passes
Answering all calls within 3 rings and attending to voicemails as soon as possible
Receiving and transferring telephone calls (internal)
To respond to e-mails as soon as possible no later than 12 hours after receiving them
Taking bedroom reservations on the Welcome booking system for individual and group guests via phone, email or in-person
Check-in and out overnight guests, individual and group
Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
Promoting bedroom facilities on check-out for future bookings
Ensuring all charges are posted correctly to guests\’ accounts
Taking payments for overnight stays for individual guests and assuring those are posted correctly
Taking payments for additional services like extra breakfasts or items from Café Caritas and assuring those are posted correctly
Being fully aware of cash handling policies and cashing up procedures and adhering to it at all times
Being fully aware of all available rates and promotions for college members
Being fully aware of all corporate memberships and the associated benefits
Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
Ensure the Members Lounge checklist is completed daily
Ensuring the desk and reception areas are presentable at all times
Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all times
Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all times
Qualifications
Key Skills/Aptitude:
Excellent communication skills with staff and clients
Takes the initiative
Excellent time management
Supportive / Team player
Demonstrate a high level of organisation
Excellent record keeping
To be willing to work the hours and the needs of the business
To be able to work under pressure and to cope with any unforeseen circumstances Holiday requirements, sickness, etc.
To have a positive and cooperative attitude.
Additional Information
Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.
Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.
If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!
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